At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join Waylands Automotive, a leading Volvo dealership in Newbury.
- Benefits: Enjoy a competitive salary, bonuses, and 31 days holiday per year.
- Other info: Opportunities for training, career progression, and employee discounts on vehicle services.
- Why this job: Make a real difference by providing outstanding service to our customers.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Do you excel at customer service? If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for a Service Advisor to join the team at our Volvo dealership in Newbury. This role serves as the liaison between customers and service technicians, acting as the face of the business when customers come in for service and repair.
Responsibilities include:
- Greeting customers, listening to requests, scheduling appointments, estimating costs, conducting inspections, and coordinating with technicians to convey accurate repair descriptions and timelines.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat business.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with technician colleagues about vehicle statuses and ensuring vehicles are ready for customer on time.
About You:
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours & Benefits:
- 8:00am-6:00pm Monday to Friday, Saturday 8:00am-1:00pm on a rota basis.
- Basic salary of £30,000 plus department bonus scheme.
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates on vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pension scheme for eligible staff.
- Life insurance 3× salary.
Automotive Service Advisor in Newbury employer: Waylands
At Waylands Automotive, we pride ourselves on fostering a supportive and dynamic work environment where customer service excellence is at the heart of everything we do. As a Service Advisor at our Volvo dealership in Newbury, you will benefit from a competitive salary, generous holiday allowance, and opportunities for professional growth, all while being part of a team that values your contributions and encourages a positive work culture. Join us to not only advance your career but also to make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Newbury
✨Tip Number 1
Get to know the company! Research Waylands Automotive and their values. When you walk in for your interview, show us that you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an active listener and an excellent communicator. Role-play with a friend or family member to get comfortable discussing vehicle needs and customer service scenarios.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional when you arrive for your interview. A smart appearance shows us that you take the role seriously and are ready to represent the business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and reinforces your interest in joining the Waylands Automotive team.
We think you need these skills to ace Automotive Service Advisor in Newbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and positive attitude.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention how your skills align with the responsibilities listed in the job description, like scheduling appointments and liaising with technicians.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Waylands Automotive!
How to prepare for a job interview at Waylands
✨Know Your Stuff
Familiarise yourself with the automotive industry, especially Volvo vehicles. Brush up on common service issues and repair processes. This will help you communicate effectively with both customers and technicians during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've excelled in customer service roles before. Think about times when you turned a negative experience into a positive one. This will demonstrate your ability to maintain positive relationships with customers, which is key for this role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and understand the importance of listening to customer needs, a crucial part of being a Service Advisor.
✨Be Positive and Personable
Adopt a friendly and positive attitude throughout the interview. Remember, you're not just applying for a job; you're representing the face of the business. A warm smile and a can-do attitude can go a long way in making a great impression.
