At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join Waylands Automotive, a growing motor retail group with a vibrant culture.
- Benefits: Earn up to £42k OTE, enjoy 31 days holiday, and access training opportunities.
- Other info: Full training provided, even if you're new to the automotive industry.
- Why this job: Make a real difference in customer service while working with a passionate team.
- Qualifications: Great communication skills and a positive attitude; experience in customer service is a plus.
The predicted salary is between 36000 - 42000 £ per year.
Do you excel at customer service? If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for a Service Advisor to join our Volvo dealership in Gloucester. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include:
- Greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in‑hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses and ensuring that vehicles will be ready for customer on time.
About You
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours and Benefits
- 8:00am-18:00pm Mon‑Fri and Saturday 9:00am-13:00pm on a rota basis (45 hours per week).
- OTE of up to £42k.
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
- Life insurance 3x salary.
Automotive Service Advisor in Gloucester employer: Waylands
Waylands Automotive is an exceptional employer, offering a vibrant work culture where customer service excellence is at the forefront. Located in Gloucester, our dealership provides ample opportunities for employee growth and development, alongside competitive benefits such as a generous holiday allowance, a contributory pension scheme, and discounted vehicle services. Join us to be part of a supportive team that values your contributions and fosters career progression in the dynamic automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Gloucester
✨Tip Number 1
Get to know the company! Research Waylands Volvo and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to be an active listener and an excellent communicator. Role-play with a friend or family member to get comfortable discussing vehicle issues and solutions.
✨Tip Number 3
Be proactive during your interview! Prepare questions about the role and the team dynamics. This shows that you’re not just looking for any job, but that you’re keen on making a positive impact at Waylands.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Automotive Service Advisor in Gloucester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your communication and problem-solving skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention how your skills align with the responsibilities listed in the job description, like scheduling appointments and maintaining customer relationships.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Waylands Automotive!
How to prepare for a job interview at Waylands
✨Know Your Stuff
Familiarise yourself with the automotive industry, especially Volvo vehicles. Brush up on common service issues and repair processes. This will help you speak confidently about how you can assist customers and understand their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you excelled in customer service. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to maintain positive relationships, which is key for this role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are keen to understand customer concerns, a vital skill for a Service Advisor.
✨Be Ready to Discuss Teamwork
Since you'll be liaising with technicians, be prepared to discuss your experience working in a team. Highlight how you’ve collaborated with others to achieve a common goal, ensuring that you can convey customer concerns effectively.
