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- Tasks: Be the friendly face for customers, helping them with vehicle needs and scheduling services.
- Company: Join Waylands Honda, a family-owned dealership with a strong reputation for customer service.
- Benefits: Enjoy a competitive salary, bonus scheme, 31 days holiday, and career progression opportunities.
- Why this job: Make a real difference in customer experiences while working in a supportive team environment.
- Qualifications: Excellent communication skills and a full UK driving licence are essential.
- Other info: We value diverse backgrounds and promote from within, fostering your growth.
The predicted salary is between 27000 - 34000 ÂŁ per year.
Do you excel at customer service? If so, you could be who we at Waylands Automotive are looking for! We’re currently looking for an experienced Service Advisor to join our growing team at our Honda dealership in Cardiff. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include:
- Greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time.
About You
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
Salary, Hours And Benefits
- 8:00am-18:00pm Mon-Fri (40 hours) with Saturdays on a rota basis 8:00-13:00.
- Basic of ÂŁ27k plus department bonus scheme (ÂŁ7.2k).
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
- Life insurance 3x salary.
Why Waylands?
Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work. We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.
Automotive Service Advisor in Cardiff employer: Waylands
Contact Detail:
Waylands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waylands Honda. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the business. Think about scenarios where you’ve provided excellent service and be ready to share those stories. It’ll demonstrate your ability to handle customer needs effectively.
✨Tip Number 3
Be prepared to ask questions! When you get the chance, ask about the team dynamics or how they handle customer feedback. This shows that you’re not just looking for any job, but that you want to be an active part of their community.
✨Tip Number 4
Apply through our website! We at StudySmarter encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Automotive Service Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've excelled in previous roles and how you can bring that positive attitude to our team!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of a Service Advisor.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match what we’re looking for in a Service Advisor.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Waylands
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and common customer concerns. Familiarise yourself with Honda vehicles and their specific service requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you excelled in customer service. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to maintain positive relationships, which is key for a Service Advisor.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and can effectively communicate with customers, which is crucial for the role. Remember, being an active listener is just as important as being a good speaker!
✨Be Ready to Discuss Teamwork
As a Service Advisor, you'll need to liaise with technicians and other staff. Be prepared to discuss how you've worked in teams before and how you handle communication between different departments. Highlighting your teamwork skills will show that you can contribute positively to the Waylands family.