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- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join Waylands Automotive, a growing motor retail group with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonuses, and 31 days holiday per year.
- Other info: Opportunities for training and career progression in a dynamic environment.
- Why this job: Make a real difference by providing outstanding service to our customers.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Do you excel at customer service? If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for a Service Advisor for our Volvo dealership at Bristol. Waylands is a successful and growing motor retail group with 15 representation points across the Thames Valley, the M4 corridor, and South Wales. This role acts as the liaison between customers and service technicians and is the face of the business when customers come in for service and repair.
Your responsibilities include:
- Greeting customers and listening to their requests.
- Scheduling appointments and estimating costs.
- Conducting inspections.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return business.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and pick-ups using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with technician colleagues about vehicle statuses and ensuring vehicles are ready for customers on time.
About You:
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll find job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours And Benefits:
- 8:00am-18:00pm Mon‑Fri, Saturday 8:00am-13:00pm on a rota basis.
- Basic salary of £30k plus department bonus scheme.
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates on vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
- Life insurance 3x salary.
Automotive Service Advisor in Bristol employer: Waylands
Contact Detail:
Waylands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Bristol
✨Tip Number 1
Get to know the company! Research Waylands Volvo and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an active listener and an excellent communicator. Role-play with a friend or family member to get comfortable discussing vehicle issues and solutions.
✨Tip Number 3
Be proactive during your interview! Prepare questions about the role and the team dynamics. This shows that you're not just looking for any job, but that you're keen on making a positive impact at Waylands.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and ready to embrace the digital side of the automotive industry.
We think you need these skills to ace Automotive Service Advisor in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about building positive relationships!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention specific responsibilities from the job description that match your experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Waylands
✨Know Your Stuff
Familiarise yourself with the automotive industry, especially Volvo vehicles. Understand common service issues and repairs. This knowledge will help you communicate effectively with both customers and technicians during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've excelled in customer service roles. Think about times when you resolved conflicts or went above and beyond for a customer. This will demonstrate your ability to maintain positive relationships, which is crucial for a Service Advisor.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to understand customer needs, a key part of the Service Advisor role.
✨Be Positive and Engaging
Adopt a positive attitude throughout the interview. Smile, make eye contact, and engage with the interviewer. This reflects the kind of friendly and approachable service customers can expect from you as a Service Advisor.