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- Tasks: Be the friendly face for customers, scheduling appointments and ensuring their vehicle needs are met.
- Company: Join Waylands Automotive, a family-owned dealer group with a stellar reputation and 11 locations.
- Benefits: Enjoy a competitive salary, bonuses, 31 days holiday, and discounts on vehicle services.
- Why this job: Experience job satisfaction by providing outstanding service in a supportive and diverse environment.
- Qualifications: No specific experience needed; just bring your customer service skills and a positive attitude!
- Other info: Set rota includes some Saturday mornings; opportunities for training and career progression await.
The predicted salary is between 24000 - 42000 £ per year.
If so, you could be just who we at Waylands Automotive are looking for! Waylands are a successful and growing motor dealer group, with 11 sites in Berkshire, Oxfordshire, Gloucestershire, Wiltshire and Avon.
We’re currently looking for a Service Advisor for our Volvo franchise at our busy Oxford branch, with an excellent customer base.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with our technicians to convey the customers\’ concerns with accurate repair descriptions.
Duties will include:
Communicating with customers regarding their vehicle needs.
Maintaining positive relationships with customers to ensure repeat and return custom
Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes
Keeping customers updated about the status of their vehicle through the workshop
Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time
About You:
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours and Benefits
Set rota that includes some Saturday mornings (approx. 45 hours per week).
- Basic of up to £30,000 plus bonuses (OTE £40,800)
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
- Benefits platform with employee support programme
- Discounted rates of vehicle parts and servicing
- Opportunities for training and career progression
- Contributory pensions scheme for eligible staff
- Life insurance of 3 x salary
Why Waylands?
Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” has been demonstrated by the fact that we have won the AM Dealer Group of the Year six years running.
Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.
We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.
We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas makes our company stronger. If you’re interested in learning more, we’d love to receive
Ref: SAVO
Closing Date 31/08/2025
Location Waylands Volvo Oxford
Benefits Aftersales
Working Hours Set rota that includes some Saturday mornings (approx. 45 hours per week).
Salary Basic of up to £30,000 plus bonuses (OTE £40,800)
You can view our applicant privacy notice here.
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Do you have a question or query? Contact our customer services team today.
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Reg. Company Number: 10253292
VAT Reg. No. 315 340 439
Waylands Automotive Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.
We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.
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Service Advisor employer: Waylands Automotive Limited
Contact Detail:
Waylands Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Volvo brand and its vehicles. Understanding the specific features and common issues of Volvo cars will help you communicate effectively with customers and technicians, showcasing your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to demonstrate your ability to handle various customer interactions, from scheduling appointments to addressing concerns, will set you apart as a candidate.
✨Tip Number 3
Network with current or former Service Advisors in the automotive industry. They can provide insights into the role and share tips on what employers like Waylands Automotive value most in candidates.
✨Tip Number 4
Showcase your enthusiasm for the role and the company during any interactions. Research Waylands Automotive's values and culture, and be prepared to discuss how your personal values align with theirs, demonstrating that you're a great fit for their team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your communication skills. Emphasise your ability to listen actively and manage customer relationships, as these are key for a Service Advisor.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Waylands Automotive and how your skills align with their values, particularly around customer service and teamwork.
Showcase Relevant Skills: When detailing your experience, focus on skills that are directly applicable to the Service Advisor role, such as scheduling appointments, communicating vehicle statuses, and liaising with technicians. Use examples to illustrate how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Waylands Automotive Limited
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with both customers and technicians. During the interview, demonstrate your active listening skills and ability to convey information clearly. Use examples from past experiences where you successfully resolved customer issues or facilitated communication between parties.
✨Emphasise Customer Service Experience
Even if you don't have direct experience as a Service Advisor, highlight any customer service roles you've held. Discuss how you maintained positive relationships with customers and ensured their needs were met. This will show that you understand the importance of customer satisfaction in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, such as a dissatisfied customer or a scheduling conflict. Prepare by thinking through potential challenges you might face in the role and how you would address them, showcasing your problem-solving skills.
✨Research Waylands Automotive
Familiarise yourself with Waylands Automotive's values, mission, and reputation in the industry. Understanding their commitment to customer service and employee development will allow you to tailor your responses to align with their culture, demonstrating that you're a good fit for the team.
