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- Tasks: Be the friendly face of Waylands, helping customers with their vehicle needs.
- Company: Join a family-owned car dealer with a strong reputation and commitment to service.
- Benefits: Enjoy a competitive salary, generous holiday, and opportunities for training and career growth.
- Why this job: Make a real difference by providing outstanding service and building customer relationships.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
- Other info: Flexible hours, bonus scheme, and a supportive team environment await you!
The predicted salary is between 21600 - 36000 ÂŁ per year.
If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for a Temporary Service Advisor to provide maternity cover at our Kia franchise at Reading on a fixed‑term contract. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include:
- Greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in‑person interactions to schedule and book appointments, vehicle drop‑offs, and vehicle pick‑ups with customers, using our in‑hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time.
About You:
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours and Benefits:
- 8:30 am–6:00 pm Mon‑Fri, Saturday 8:00 am–1:00 pm on a rota basis (1 in 4).
- Basic salary of ÂŁ30k plus department bonus scheme.
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
- Life insurance 3Ă— salary.
Why Waylands?
Waylands is an independent family‑owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation, which we have earned through many years of hard work. We love promoting people and offer a range of development and training opportunities. We recruit talent over experience. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.
Temporary Service Advisor in Reading employer: Waylands Automotive Limited
Contact Detail:
Waylands Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Service Advisor in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waylands Automotive. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an excellent communicator. Try role-playing with a friend or family member to get comfortable with discussing vehicle issues and customer service scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your customer service experience! Even if you haven't worked as a Service Advisor before, highlight any relevant customer service roles you've had. Share specific examples of how you’ve handled customer concerns and built positive relationships – this will make you stand out!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s super easy to do – just head over to our careers page and get started!
We think you need these skills to ace Temporary Service Advisor in Reading
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service experience and any relevant skills that align with what we’re looking for in a Temporary Service Advisor.
Showcase Your Communication Skills: Since this role is all about liaising with customers and technicians, emphasise your communication skills. Share examples of how you've effectively communicated in past roles to solve problems or enhance customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Waylands Automotive Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Temporary Service Advisor. Familiarise yourself with the key tasks like greeting customers, scheduling appointments, and communicating vehicle statuses. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Service Advisor, communication is key. Practice articulating how you would handle customer inquiries and concerns. Think about examples from your past experiences where you successfully resolved issues or built strong relationships with customers. This will highlight your active listening and positive attitude.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows that you’re not just interested in any job, but specifically in being part of Waylands Automotive.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the position and aligns with the professional image of Waylands Automotive. It’s all about making a great first impression!
