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- Tasks: Join our close-knit team as a Parts Advisor, selling parts and ensuring customer satisfaction.
- Company: Waylands Automotive is a family-owned car dealer group with 11 sites across the UK.
- Benefits: Enjoy 31 days holiday, discounted vehicle parts, and career progression opportunities.
- Why this job: Be part of a winning team that values its people and promotes from within.
- Qualifications: Must have at least a year’s experience in Parts and effective communication skills.
- Other info: We welcome diverse applicants and prioritise talent over experience.
The predicted salary is between 19800 - 33000 £ per year.
Are you an experienced Parts Advisor with at least a year's experience in Parts? If so, you could be just who Waylands are looking for to join our growing Parts team at Waylands Volvo & MG, Newbury. Waylands Automotive is a successful and expanding motor dealer group with 11 sites across Berkshire, Oxfordshire, Gloucestershire, and Avon.
What’s the Role?
Working within our small, close-knit team, you will provide high-quality service. Your responsibilities will include:
- Selling our parts aftersales services
- Ensuring their successful delivery to our Volvo customers
- Liaising with the workshop to understand work in progress
- Updating customers
- Obtaining authorisation for additional work
- Resolving customer queries to ensure high satisfaction
The ideal candidate will be personable, highly motivated, and capable of achieving consistently high customer service levels. Effective communication skills and an interest in cars are essential.
What Do You Get In Return?
- Monday to Friday, 8am to 5.30pm, with some Saturday mornings on a rota
- 31 days holiday per year (including Bank Holidays)
- Benefits platform with employee support programme
- Discounted vehicle parts and servicing
- Opportunities for training and career progression
- Contributory pension scheme for eligible staff
- Life insurance of 2x salary
Why Waylands?
Waylands is an independent family-owned car dealer. Our core value, "our people are at the heart of our success," is reflected in our seven consecutive wins of the AM Dealer Group of the Year award. Our dedication to providing top-quality service and our pride in our company have earned us a strong reputation through years of hard work. We focus on developing our own talent, promoting from within, and offering a range of training opportunities. We prioritize talent over experience. We are committed to building a diverse workforce, hiring talented individuals from various backgrounds to enrich our company with diverse perspectives and ideas. We welcome your application if interested.
Location: Waylands Volvo, Newbury
Closing Date: 13/06/2025
Parts Advisor employer: Waylands Automotive Limited
Contact Detail:
Waylands Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts and services offered by Waylands Volvo & MG. Understanding their product range will not only help you in conversations but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication and resolving queries. Consider role-playing scenarios with friends or family to practice handling different customer situations.
✨Tip Number 3
Network with current or former employees of Waylands. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the company's values and growth opportunities. This shows that you're not just looking for a job, but are genuinely interested in being part of their team.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Parts Advisor. Include specific examples of your previous roles, focusing on customer service, communication skills, and any relevant achievements in the automotive industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your motivation to work at Waylands. Mention how your values align with their core value of putting people at the heart of their success.
Highlight Relevant Skills: In your application, emphasise your effective communication skills and your ability to resolve customer queries. Mention any experience you have with aftersales services and liaising with workshops, as these are key responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Waylands Automotive Limited
✨Show Your Passion for Cars
Make sure to express your genuine interest in cars and the automotive industry during the interview. Share any personal experiences or knowledge you have about vehicles, as this will demonstrate your enthusiasm and suitability for the Parts Advisor role.
✨Highlight Customer Service Skills
Since the role requires high levels of customer satisfaction, be prepared to discuss specific examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare for Technical Questions
Expect questions related to parts and aftersales services. Brush up on your knowledge of Volvo parts and common queries customers might have. This will show that you are knowledgeable and ready to assist customers with their needs.
✨Demonstrate Teamwork and Communication Skills
As you'll be working within a close-knit team, it's important to showcase your ability to communicate effectively and collaborate with others. Share examples of how you've worked well in a team setting and resolved any conflicts that arose.
