At a Glance
- Tasks: Be the friendly face for customers, scheduling appointments and ensuring their vehicle needs are met.
- Company: Join Waylands Automotive, a family-owned dealer with a strong reputation for quality service.
- Benefits: Earn up to £40,800, enjoy 31 days holiday, and access training opportunities.
- Other info: We value diversity and promote from within, offering excellent career growth.
- Why this job: Make a real impact by providing outstanding service and building lasting customer relationships.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 34000 - 43000 € per year.
If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for a Service Advisor for our MG dealership in Oxford. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include:
- Greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
- Working with customers to understand their vehicle issues and problems, determining the repair timeline, and liaising with our technicians to convey the customers' concerns with accurate repair descriptions.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return customer.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with technician colleagues about vehicle status and ensuring that vehicles will be ready for customer on time.
About You
You’ll be an active listener and excellent communicator. You’ll adopt a positive attitude with all customers. You’ll take ownership of the role and make it your own. You’ll get job satisfaction from providing an outstanding service to our customers. You’ll be comfortable working to deadlines. You’ll have a full UK driving licence. If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours and Benefits
8:00am-18:00pm Mon‑Fri and Saturday 8:00am‑13:00pm on a rota basis (45 hours per week). OTE of up to £40,800. 31 days holiday per year (including Bank Holidays, some of which you will be required to cover). Benefits platform with employee support programme. Discounted rates of vehicle parts and servicing. Opportunities for training and career progression. Contributory pensions scheme for eligible staff. Life insurance 3x salary.
Why Waylands
Waylands are an independent family‑owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work. We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger.
Automotive Service Advisor in Oxford employer: Waylands Automotive Limited
Waylands Automotive is an exceptional employer, renowned for its commitment to employee development and a supportive work culture. Located in Oxford, our family-owned dealership offers competitive salaries, generous holiday allowances, and a range of benefits including a contributory pension scheme and life insurance. We prioritise the growth of our staff, providing ample training opportunities and promoting from within, ensuring that our team members feel valued and empowered in their roles.
Contact Detail:
Waylands Automotive Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waylands Automotive. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an excellent communicator. Try role-playing with a friend or family member to get comfortable with discussing vehicle issues and customer service scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your listening skills! During the interview, make sure to actively listen to the questions being asked. Respond thoughtfully and demonstrate that you can understand and address customer concerns effectively. This will highlight your ability to be the face of the business.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Automotive Service Advisor in Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you’re the right fit for our team.
Tailor Your Application:Make sure to customise your application for the Service Advisor role. Highlight any relevant customer service experience and how it relates to the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if necessary to make your skills and experiences stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Waylands Automotive Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor. Familiarise yourself with common vehicle issues and repair processes. This will help you speak confidently about how you can assist customers and communicate effectively with technicians.
✨Show Off Your People Skills
As a Service Advisor, you'll be the face of the business. Practice your active listening skills and think of examples where you've successfully resolved customer issues in the past. Highlight your ability to maintain positive relationships and how you can contribute to repeat business.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Prepare to demonstrate how you'd handle a difficult customer or a complex service request. This is your chance to showcase your problem-solving skills and customer service approach in real-time.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if Waylands is the right fit for you.
