At a Glance
- Tasks: Be the friendly face for customers, helping them with vehicle needs and scheduling services.
- Company: Join Waylands Automotive, a family-owned dealer with a strong reputation and supportive culture.
- Benefits: Enjoy a competitive salary, generous holiday, training opportunities, and employee discounts.
- Other info: Opportunities for career growth in a dynamic and inclusive environment.
- Why this job: Make a real difference by providing outstanding service and building lasting customer relationships.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 30000 - 30000 £ per year.
If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for a Service Advisor to join the team at our Volvo dealership in Newbury. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales. This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair.
Your responsibilities will include:
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses and ensuring that vehicles will be ready for customer on time.
About You:
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.
Salary, Hours and Benefits:
- 8:00am-18:00pm Mon-Fri, Saturday 8:00am-13:00pm on a rota basis.
- Basic of £30k plus department bonus scheme.
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
- Life insurance 3x salary.
Why Waylands?
Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work. We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.
Location: Waylands Volvo Newbury
Closing Date: 09/07/2026
Automotive Service Advisor in Newbury employer: Waylands Automotive Limited
Waylands Automotive is an exceptional employer, renowned for its commitment to employee development and a supportive work culture. Located in Newbury, our Volvo dealership offers competitive salaries, generous holiday allowances, and a range of benefits including a contributory pension scheme and life insurance. We pride ourselves on promoting from within and fostering a diverse workforce, ensuring that every team member feels valued and empowered to grow their career with us.
Contact Details:
Waylands Automotive Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Newbury
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Waylands Automotive. Understand their values, their services, and what makes them tick. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the business. So, brush up on your active listening and clear communication. Role-play with a friend or family member to get comfortable discussing vehicle issues and solutions.
✨Tip Number 3
Show off your customer service experience! Even if you haven't worked as a Service Advisor before, highlight any relevant customer service roles you've had. Share specific examples of how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Waylands team. Plus, it’s super easy to do!
We think you need these skills to ace Automotive Service Advisor in Newbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you’re a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Service Advisor role. Highlight any relevant customer service experience and how it relates to the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see your strengths.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Waylands and what we stand for.
How to prepare for a job interview at Waylands Automotive Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and common customer concerns. Familiarise yourself with Volvo vehicles and their specific service requirements. This will show that you're genuinely interested in the role and can communicate effectively with both customers and technicians.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and make sure to address the interviewer’s points directly. This will highlight your ability to understand customer needs, which is crucial for a Service Advisor.
✨Showcase Your Communication Skills
Prepare examples from your past experiences where you successfully communicated with customers or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your ability to maintain positive relationships with customers, a key aspect of the role.
✨Emphasise Your Positive Attitude
Waylands values a positive attitude, so be sure to express your enthusiasm for the role and the company during the interview. Share how you handle challenging situations with a smile and how you strive to provide outstanding service. This will resonate well with the interviewers and align with their company values.
