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For Companies At a Glance
- Tasks: Be the friendly face for customers, scheduling appointments and ensuring top-notch service.
- Company: Join Waylands Automotive, a family-owned dealership with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, 31 days holiday, and career growth opportunities.
- Why this job: Make a real difference by providing outstanding service and building customer relationships.
- Qualifications: Excellent communication skills and a full UK driving licence required.
- Other info: Work in a supportive environment that values diversity and promotes from within.
The predicted salary is between 27000 - 34000 ÂŁ per year.
If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for an experienced Service Advisor to join our growing team at our Honda dealership in Cardiff. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales. This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair.
Your responsibilities will include:
- Greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time.
About You
- You’ll be an active listener and excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll get job satisfaction from providing an outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
Salary, Hours and Benefits
- 8:00am-18:00pm Mon‑Fri (40 hours) with Saturdays on a rota basis 8:00-13:00.
- Basic of ÂŁ27k plus department bonus scheme (ÂŁ7.2k).
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
- Life insurance 3x salary.
Why Waylands?
Waylands are an independent family‑owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work. We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.
Ref: SA Closing Date 23/04/2026
Automotive Service Advisor in Cardiff employer: Waylands Automotive Limited
Contact Detail:
Waylands Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waylands Automotive. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an active listener and an excellent communicator. Try role-playing with a friend or family member to get comfortable with discussing vehicle issues and solutions.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate how you can maintain positive relationships with clients.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Waylands team. Plus, it’s super easy to do!
We think you need these skills to ace Automotive Service Advisor in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you’re the right fit for our team.
Tailor Your Application: Make sure to tailor your application to the role of Automotive Service Advisor. Highlight your communication skills and any relevant experience you have in customer service or the automotive industry. This helps us see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Waylands Automotive Limited
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and common customer concerns. Familiarise yourself with the Honda brand and its vehicles, as well as any recent developments in the automotive industry. This will help you speak confidently about how you can assist customers.
✨Show Off Your Communication Skills
As a Service Advisor, communication is key. During the interview, demonstrate your active listening skills by engaging with the interviewer and responding thoughtfully to their questions. Share examples of how you've successfully communicated with customers in the past, especially in resolving issues.
✨Emphasise Customer Relationships
Waylands Automotive values positive customer relationships, so be sure to highlight your experience in maintaining these connections. Discuss specific instances where you've gone above and beyond to ensure customer satisfaction, and how you plan to bring that same dedication to their team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, and how they measure success in the Service Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.