At a Glance
- Tasks: Be the friendly face for customers, scheduling appointments and ensuring top-notch service.
- Company: Join Waylands Automotive, a family-owned dealership with a strong reputation.
- Benefits: Enjoy a competitive salary, generous holiday, and career growth opportunities.
- Other info: Flexible hours and a vibrant team culture await you!
- Why this job: Make a real difference in customer experiences while working in a supportive environment.
- Qualifications: Great communication skills and a positive attitude; training provided for the right candidates.
The predicted salary is between 30000 - 30000 £ per year.
If so, you could be just who we, at Waylands Automotive, are looking for!
We’re currently looking for a Service Advisor for our Volvo dealership in Bristol.
Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.
Responsibilities
This role is to act as the liaison between our customers and service technicians and to be the face of the business when customers come in for service and repair.
Your responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, and conducting inspections.
Duties will include
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return business.
- Using online bookings, phone calls, and in‑person interactions to schedule and book appointments, vehicle drop‑offs, and pick‑ups.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with technician colleagues about vehicle statuses and ensuring vehicles are ready for customers on time.
About You
- You’ll be an active listener and an excellent communicator.
- You’ll adopt a positive attitude with all customers.
- You’ll take ownership of the role and make it your own.
- You’ll find job satisfaction in providing outstanding service to our customers.
- You’ll be comfortable working to deadlines.
- You’ll have a full UK driving licence.
- If you have Service Advisor experience, that’s great, but we are happy to train anyone with some customer service experience.
- Salary, Hours and Benefits
- 8:00 am – 6:00 pm Monday‑Friday; Saturday 8:00 am – 1:00 pm on a rota basis.
- Base salary of £30,000 plus department bonus scheme.
- 31 days holiday per year (including Bank Holidays; some may require coverage).
- Benefits platform with employee support programme.
- Discounted rates for vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pension scheme for eligible staff.
- Life insurance 3× salary.
Why Waylands?
Waylands is an independent family‑owned car dealer.
Our company value—"our people are at the heart of our success"—was demonstrated when we won the AM Dealer Group of the Year award for the sixth year running.
Our commitment to providing the highest quality service and the pride we take in our company have earned us a glowing reputation built over many years of hard work.
We like to grow our own talent, promote people and offer a range of development and training. We recruit talent over experience.
We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger.
If you’re interested in learning more, we’d love to receive your application.
Closing Date
29/07/2026
Location
- Waylands Volvo, Bristol
- #J-18808-Ljbffr
Automotive Service Advisor in Bristol employer: Waylands Automotive Limited
Waylands Volvo in Oxford is an exceptional employer, offering a supportive and close-knit work environment where employees are valued as the heart of the business. With a strong focus on employee development, generous benefits including a competitive salary and extensive holiday allowance, and a commitment to promoting from within, Waylands fosters a culture of growth and collaboration. Join us to be part of a family-owned company that has earned a stellar reputation for quality service and employee satisfaction.
Contact Details:
Waylands Automotive Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Waylands Automotive Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Waylands Automotive Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Service Advisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Waylands Automotive Limited:Your cover letter is your chance to shine! Tell us why you want to work at Waylands Automotive Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Waylands Automotive Limited!
How to prepare for a job interview at Waylands Automotive Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
