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- Tasks: Be the friendly face for customers, scheduling appointments and ensuring top-notch service.
- Company: Join Waylands Automotive, a family-owned car dealer with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, and 31 days holiday per year.
- Why this job: Make a real difference by providing outstanding service and building customer relationships.
- Qualifications: Excellent communication skills and a full UK driving licence required.
- Other info: Opportunities for training, career progression, and a supportive work environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
If so, you could be just who we, at Waylands Automotive, are looking for! We’re currently looking for a Service Advisor to join our team at our Kia dealership in Bicester. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include:
- Greeting customers
- Listening to requests
- Scheduling appointments
- Estimating costs
- Conducting inspections
Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaising with our technicians to convey the customers' concerns with accurate repair descriptions. Duties will include:
- Communicating with customers regarding their vehicle needs
- Maintaining positive relationships with customers to ensure repeat and return custom
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes
- Keeping customers updated about the status of their vehicle through the workshop
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time
About You
You’ll be an active listener and excellent communicator. You’ll adopt a positive attitude with all customers. You’ll take ownership of the role and make it your own. You’ll get job satisfaction from providing an outstanding service to our customers. You’ll be comfortable working to deadlines. You’ll have a full UK driving licence and 2 years worth of relevant experience.
Salary, Hours and Benefits
8:00am-18:00pm Mon-Fri, Saturday 8:00am-13:00pm on a rota basis. Basic of ÂŁ30k plus department bonus scheme. 31 days holiday per year (including Bank Holidays, some of which you will be required to cover). Benefits platform with employee support programme. Discounted rates of vehicle parts and servicing. Opportunities for training and career progression. Contributory pensions scheme for eligible staff. Life insurance 3x salary.
Why Waylands?
Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work. We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.
Service Advisor in Bicester employer: Waylands Automotive Limited
Contact Detail:
Waylands Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waylands Automotive. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an active listener and an excellent communicator. Try role-playing with a friend or family member to get comfortable with discussing vehicle issues and customer needs.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've successfully resolved customer issues. This will demonstrate your ability to take ownership and provide outstanding service, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Waylands family. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor in Bicester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application for the Service Advisor role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially since you'll be doing a lot of that with customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Waylands Automotive Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with customer service principles and how they apply to the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As a Service Advisor, you'll need to listen carefully to customers' concerns. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to engage with customers effectively.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experience where you've successfully resolved customer issues or improved service processes. Be ready to share these stories during the interview to highlight your ability to take ownership and provide outstanding service, which is key for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the Service Advisor role. This not only shows your interest but also helps you determine if Waylands Automotive is the right fit for you.
