At a Glance
- Tasks: Install and maintain cutting-edge 3D printing machines across the UK.
- Company: Join Wayland Additive, a leader in innovative metal 3D printing technology.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Other info: Travel is essential; training provided for successful candidates.
- Why this job: Be part of a pioneering team transforming industries like aerospace and medical.
- Qualifications: NVQ Level 3/HNC in engineering or equivalent experience required.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer
Location: remote
Start Date: October 2024
Background to the Appointment
Wayland Additive Limited is a West-Yorkshire based company pushing the boundaries of electron beam 3D metal printing. Wayland’s goal is to develop, manufacture and sell metal Additive Manufacturing (“AM” – 3D printing) machines to industrial end-users such as major players in the aerospace and medical industries. These machines are technically high complex with many components and a sales value in excess of £1m each.
Wayland’s technology is based around highly sophisticated evolutions from the worlds of scanning electron microscopy and electron beam lithography. As a result of these innovations, the machine will offer higher productivity, unparalleled process monitoring and control, and versatility in materials.
The Wayland team controls the whole design and IP of the machine. All components are sourced by the company and its production department assembles and tests the machines prior to shipping.
The Job
Overview/Purpose/Background:
Working as part of the UK Service and Support Team, responsible for the installation and maintenance of highly complex Metal Additive Manufacturing capital equipment on client sites across the country. Utilising specialist tools and diagnostics equipment to ensure the continued fault-free operation of each machine at predefined service intervals and to provide unplanned repair services to clients as required with predefined SLA’s. To ensure that all company and client standards are adhered to and the best aftercare is provided at all times. Ongoing collaboration and support across other areas of Wayland Additive including reporting all service history and defective machine parts.
Job description/Responsibilities:
- Installation and testing of new machines on client sites
- Provide training to customers on the proper operation of their equipment
- Planning and organising service visits
- Performing diagnostics, maintenance and repair on machines
- Fixing or replacing defective parts or components and keeping detailed records of all work carried out on each machine
- Completing service and maintenance reports and providing feedback to Service Manager as required
- Answering customer queries via telephone and email
- Liaise with Service Manager for all parts ordered, inventory management and timeliness of order completion
Skills / Experience
Skills & Experience
- Experience in providing maintenance and repair on electro-mechanical industrial machinery
- Experience with additive manufacturing / industrial 3D printing machines, preferably metal AM.
- Experience using specialist diagnostics and hand power tools
- Good attention to detail and fault rectification experience
- Installation and commissioning of precision industrial machinery
- Familiar with regular travel within a field based service role
- Experienced in providing training to customers
- Willingness to provide support to the wider organisation
Qualifications/Certifications:
- NVQ Level 3/HNC or equivalent in relevant engineering subject
- Industry / in-house training for servicing AM machines
Desirable Skills:
- Metal additive manufacturing experience
- Experience with specialist electron or laser based industrial machinery
Core Competencies:
- Excellent organisational skills
- Good numerical, literacy and IT skills
- Excellent communication and customer service skills
- Ability to read and follow technical drawings and detailed instructions
- Ability to work in a team or under own initiative
Key Performance Indicators:
- Meets required standards of work at company and client level
- Completes tasks in a timely fashion
- Confidently able to organise workloads and meet deadlines
- Works well in a team and supports other colleagues
- Adheres to company standards, safety procedures & SSOW at all times
Service Engineer UK based · Meltham, Huddersfield · employer: Wayland Additive Limited
Wayland Additive Limited is an exceptional employer, offering a dynamic work environment in the cutting-edge field of metal additive manufacturing. Based in Meltham, Huddersfield, employees benefit from a culture of innovation and collaboration, with ample opportunities for professional growth and development. The company prioritises employee well-being and provides comprehensive training, ensuring that team members are equipped to excel in their roles while contributing to groundbreaking technology in industries such as aerospace and medical.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer UK based · Meltham, Huddersfield ·
✨Get Your Hands Dirty at Engineering Events
Join local engineering meetups or industry conferences related to mechanical engineering. Whether it's a workshop or a career fair, these events are goldmines for networking and getting a foot in the door. Plus, you can showcase your passion and enthusiasm directly to potential employers like Wayland Additive Limited.
✨Connect with Professors & Peers
Tap into your university’s resources—professors often have connections in the industry. Don’t be shy to ask about potential openings or recommendations. Your classmates might also know of companies hiring. Often, it’s who you know that gets you in front of the right people!
✨Highlight Your Projects and Practical Experience
When you land those interviews, make sure to talk about your hands-on projects or internships. Whether it's a design project or hands-on experience with CAD software, specific examples will make you stand out. Companies like Wayland Additive Limited love to hear about practical applications of your skills.
✨Apply Directly on Company Websites
Check out the careers page of Wayland Additive Limited and apply directly through there. It shows initiative and interest in their specific values. Plus, you'll often find openings that aren't advertised on job boards, giving you a better chance to land that full-time gig!
We think you need these skills to ace Service Engineer UK based · Meltham, Huddersfield ·
Some tips for your application 🫡
Show Off Your Technical Expertise:In mechanical engineering, it’s vital to highlight your technical skills and projects. Make sure to include relevant software proficiency (like CAD tools) in your CV. If you've worked on specific engineering projects, detail your key contributions — we want to see how you’ve applied your skills in a practical setting!
Focus on Problem-Solving Examples:Employers in mechanical engineering love to see how you handle challenges. Use your cover letter to share specific instances where you’ve solved a complex problem or improved a design. This will show us you're not just knowledgeable but also capable of applying that knowledge effectively.
Highlight Relevant Certifications:Include any relevant certifications or training that can set you apart from the competition. Whether it's coursework from your degree, a recognised certification, or extra training in new technologies, we love to see candidates who continuously improve their skill set. This tells us you're serious about your career in engineering!
Tailor Your CV for the Role:Don’t forget to customise your CV for Wayland Additive Limited and the Service Engineer UK based · Meltham, Huddersfield · role specifically. Pull examples from your experience that align with the job description — it shows us you've done your research and are genuinely interested in becoming part of the team. We recommend applying through our website to ensure your application gets to the right people!
How to prepare for a job interview at Wayland Additive Limited
✨Brush Up on Your CAD Skills
Since mechanical engineering often involves design processes, be ready to showcase your proficiency in CAD software like SolidWorks or AutoCAD. Bring along a digital portfolio or even some sketches that demonstrate your design capabilities — it’s a great way to show what you can bring to the table at Wayland Additive Limited.
✨Prepare for Technical Questions
Expect technical questions that test your understanding of engineering principles and problem-solving skills. You might get hypothetical scenarios where you need to design a component or troubleshoot a mechanical system. Practising these types of questions will give you the confidence to tackle whatever comes your way!
✨Show Your Team Spirit
As a full-time mechanical engineer, collaboration is key! Be ready to share examples of past team projects or any experiences where you contributed to solving a complex problem with others. Demonstrating your ability to work in a team will resonate well with the interviewers at Wayland Additive Limited.
✨Discuss Your Future Goals
Since this is a full-time position, your long-term vision is important. Be open about your career aspirations, whether it’s mastering a specific tool or leading projects. This shows that you're committed not just to learning but also to growing with Wayland Additive Limited, making you a more appealing candidate.
