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For Companies At a Glance
- Tasks: Install and maintain cutting-edge 3D printing machines across the UK.
- Company: Join Wayland Additive, a leader in innovative metal 3D printing technology.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a pioneering team transforming industries like aerospace and medical.
- Qualifications: NVQ Level 3/HNC in engineering or equivalent experience required.
- Other info: Travel is essential; training provided for successful candidates.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer
Location: remote
Start Date: October 2024
Background to the Appointment
Wayland Additive Limited is a West-Yorkshire based company pushing the boundaries of electron beam 3D metal printing. Wayland’s goal is to develop, manufacture and sell metal Additive Manufacturing (“AM” – 3D printing) machines to industrial end-users such as major players in the aerospace and medical industries. These machines are technically high complex with many components and a sales value in excess of £1m each.
Wayland’s technology is based around highly sophisticated evolutions from the worlds of scanning electron microscopy and electron beam lithography. As a result of these innovations, the machine will offer higher productivity, unparalleled process monitoring and control, and versatility in materials.
The Wayland team controls the whole design and IP of the machine. All components are sourced by the company and its production department assembles and tests the machines prior to shipping.
The Job
Overview/Purpose/Background:
Working as part of the UK Service and Support Team, responsible for the installation and maintenance of highly complex Metal Additive Manufacturing capital equipment on client sites across the country. Utilising specialist tools and diagnostics equipment to ensure the continued fault-free operation of each machine at predefined service intervals and to provide unplanned repair services to clients as required with predefined SLA’s. To ensure that all company and client standards are adhered to and the best aftercare is provided at all times. Ongoing collaboration and support across other areas of Wayland Additive including reporting all service history and defective machine parts.
Job description/Responsibilities:
- Installation and testing of new machines on client sites
- Provide training to customers on the proper operation of their equipment
- Planning and organising service visits
- Performing diagnostics, maintenance and repair on machines
- Fixing or replacing defective parts or components and keeping detailed records of all work carried out on each machine
- Completing service and maintenance reports and providing feedback to Service Manager as required
- Answering customer queries via telephone and email
- Liaise with Service Manager for all parts ordered, inventory management and timeliness of order completion
Skills / Experience
Skills & Experience
- Experience in providing maintenance and repair on electro-mechanical industrial machinery
- Experience with additive manufacturing / industrial 3D printing machines, preferably metal AM.
- Experience using specialist diagnostics and hand power tools
- Good attention to detail and fault rectification experience
- Installation and commissioning of precision industrial machinery
- Familiar with regular travel within a field based service role
- Experienced in providing training to customers
- Willingness to provide support to the wider organisation
Qualifications/Certifications:
- NVQ Level 3/HNC or equivalent in relevant engineering subject
- Industry / in-house training for servicing AM machines
Desirable Skills:
- Metal additive manufacturing experience
- Experience with specialist electron or laser based industrial machinery
Core Competencies:
- Excellent organisational skills
- Good numerical, literacy and IT skills
- Excellent communication and customer service skills
- Ability to read and follow technical drawings and detailed instructions
- Ability to work in a team or under own initiative
Key Performance Indicators:
- Meets required standards of work at company and client level
- Completes tasks in a timely fashion
- Confidently able to organise workloads and meet deadlines
- Works well in a team and supports other colleagues
- Adheres to company standards, safety procedures & SSOW at all times
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Service Engineer UK based · Meltham, Huddersfield · employer: Wayland Additive Limited
Contact Detail:
Wayland Additive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer UK based · Meltham, Huddersfield ·
✨Tip Number 1
Familiarise yourself with the latest advancements in metal additive manufacturing. Understanding the technology and its applications will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the additive manufacturing industry. Attend relevant events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your hands-on experience with electro-mechanical machinery. Be ready to share specific examples of past projects or challenges you've faced, as this will showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Research Wayland Additive's products and services thoroughly. Understanding their machines and how they stand out in the market will allow you to tailor your conversations and show that you're a good fit for their team.
We think you need these skills to ace Service Engineer UK based · Meltham, Huddersfield ·
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Service Engineer position. Tailor your application to highlight relevant experience in maintenance and repair of electro-mechanical machinery.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with additive manufacturing or industrial 3D printing machines. Mention specific projects or roles where you used specialist tools and diagnostics equipment.
Showcase Your Skills: Make sure to include examples that demonstrate your organisational skills, attention to detail, and ability to work independently or as part of a team. Use bullet points for clarity and impact.
Craft a Strong Cover Letter: Write a personalised cover letter that explains why you are interested in working for Wayland Additive. Discuss how your background aligns with their goals and how you can contribute to their service and support team.
How to prepare for a job interview at Wayland Additive Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of electro-mechanical machinery and additive manufacturing. Be prepared to discuss specific experiences you've had with similar equipment, as well as any relevant training or certifications.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've diagnosed and repaired complex machinery in the past. Highlight your attention to detail and your ability to think critically under pressure.
✨Showcase Your Communication Skills
Since this role involves training customers and liaising with team members, it's crucial to demonstrate your communication abilities. Practice explaining technical concepts in a clear and concise manner, as if you were teaching someone else.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you would handle specific situations on the job. Think about potential challenges you might encounter in the field and how you would address them while adhering to company standards.