At a Glance
- Tasks: Provide IT support, maintain equipment, and assist teachers with tech in classrooms.
- Company: Join Wayland Academy, a high-performing school focused on education transformation.
- Benefits: Enjoy competitive salary, generous leave, health plans, and professional development opportunities.
- Other info: Be part of a dynamic team dedicated to improving student outcomes and community engagement.
- Why this job: Make a real impact in education while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows and Microsoft Office, and problem-solving skills.
The predicted salary is between 25583 - 25989 £ per year.
Salary: Support Staff Pay Scale D: £25,583 - £25,989 per annum
Full Time: 37 hours per week
Working Weeks: 52 weeks
Start Date: October 2026
This role will mainly be based at Wayland Academy, Merton Rd, Watton, Thetford, IP25 6BA, however the successful candidate must be able to travel independently to multiple locations, as you may need to support or cover other schools from time to time as directed by the Central IT Team.
Working hours will normally be between 8:30 and 16:30 Monday to Friday. You may be required to work flexible hours for Ofsted inspections and out of hours activities as agreed with the school.
We have an exciting opportunity for a reliable, dynamic and responsible person to work as an ICT Technician at Wayland Academy to provide installation, maintenance development and administrative support for the school’s IT resources.
What You’ll Be Doing
- Be the first point of contact for IT Support of incidents, standard requests and initial problem management within the school
- Provide a professional, customer-focused support service with a focus on continual service improvement
- Ensure school asset registers are maintained, and the asset lifecycle procedure is followed
- Provide classroom support to teachers with software and hardware that supports learning
- Ensure maximum availability of all IT-provided equipment
- Liaise with third-party providers for managed equipment
About You:
The successful candidate will have deep knowledge of hardware and software, as well as good communication and problem-solving skills. You should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the school’s IT Systems. You will also have a passion for continuous learning, high attention to detail, and the ability to work under pressure.
Essential:
- Experience working within an ITIL Aligned Service Desk or support environment utilising a ticketing tool
- Basic functional knowledge of Windows 10/11
- Basic functional knowledge of Microsoft Office products (desktop and cloud based)
- Ability to install and manage computer hardware and peripherals in an education focused environment
- Basic fault finding skills and the ability to problem solve within a technical environment
Desirable:
- Industry Standard IT certification, including CompTIA (A+, ITF+), Cisco Certified Technician (CCT), M365 Fundamentals, Microsoft Technology Associate (MTA)
- Basic knowledge of Active Directory (User accounts/Groups etc)
- Basic knowledge of Networking (TCP/IP)
- Basic knowledge of Windows based domain administration
Why Join Inspiration Trust
At Inspiration Trust, we believe in the power of education to transform lives. You’ll be joining a supportive, forward-thinking organisation that values professional development, collaboration, and innovation. We provide opportunities for growth and empower you to make a real impact in schools across Norfolk and north Suffolk. As part of our thriving network of talented teachers, leaders, and support staff, you’ll receive a varied professional development programme designed to help you be the best you can be.
We offer:
- Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions
- Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs
- Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology)
- Free parking at most sites
- Personalised CPD and development programmes
- A structured and specific induction programme
About Us
Wayland Academy is an oversubscribed, high-performing secondary school at the heart of Norfolk, known for its positive atmosphere and low staff turnover. In 2025, 64% of students achieved grades 9-5 in English and Mathematics, and the school achieved a Progress 8 score of +0.61 in 2024, positioning it among the highest-performing secondary schools in Norfolk and Suffolk.
At Wayland Academy, staff believe that every student is entitled to the highest-quality education, unlocking their potential for excellent grades and a future of their choice. Our curriculum vision reflects the Academy’s role in the community, promotes understanding and enrichment, and prioritises students’ reading, vocabulary, and fluency in both spoken and written language. We take both learning and pastoral care seriously, ensuring that our students leave confident, capable, and ready to thrive in the wider world.
We are part of the Inspiration Trust, twice ranked as the country’s top family of comprehensive schools for pupil progress, and strongly believe in the importance of giving the widest educational opportunities to all young people, regardless of their background. We have strong networks across the Trust, with opportunities to work with a diverse range of schools and partners. We are committed to offering excellent professional and learning opportunities for our staff, with a busy programme of continuing professional development courses delivered by some of the country’s best educational thinkers and practitioners.
The Inspiration Trust is a Multi Academy Trust, committed to delivering the very best educational experience for the young people of Norfolk and Suffolk, across 17 schools. We are ambitious for our schools and communities and want to create Britain’s highest performing federation of 3-19 schools and transform education in the East. Inspiration Trust specialises in transforming schools in disadvantaged areas and taking academies from failing to outstanding.
Inspiration Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All staff appointments are subject to satisfactory references and enhanced Disclosure and Barring Service checks. We are an equal opportunities employer.
Closing date for applications: 12noon on Monday 31st August 2026
Interview date: Friday 18th September 2026
Technician (ICT) employer: Wayland Academy
Inspiration Trust is an exceptional employer, offering a supportive and innovative work environment at Wayland Academy in Watton. With a strong focus on professional development, generous benefits including health plans and pension contributions, and a commitment to employee growth, you will have the opportunity to make a meaningful impact in education while enjoying a collaborative culture that values every staff member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Technician (ICT)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wayland Academy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wayland Academy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wayland Academy!
✨Direct Apply to Wayland Academy
Let's not forget to apply directly through the Wayland Academy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technician (ICT)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wayland Academy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wayland Academy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wayland Academy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
