Workplace Experience Coordinator (6-month FTC) – United Kingdom
About the company
At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.
Cleo is a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. This is a chance to join a team of brilliant, driven individuals who are passionate about making a real difference.
About the role
We’re looking for a proactive and organized Workplace Coordinator to join our team. You’ll support day‑to‑day running of the office and help create a welcoming, well‑organised environment where our people can do their best work.
This entry‑level role is ideal for someone early in their career who is eager to learn and take on a variety of operational and employee experience tasks. You’ll work closely with the WEX, People, and IT teams, supporting office operations, onboarding, and in‑person experiences.
Key Responsibilities
- Support day‑to‑day running of the office, keeping spaces clean, organised, and fully stocked.
- Assist with managing post, deliveries, and visitor coordination.
- Help prepare meeting rooms and shared spaces.
- Support the set‑up and delivery of in‑office events, team activities, and workplace initiatives.
- Assist with onboarding by preparing desks, coordinating logistics, and creating a positive first‑day experience for new joiners.
- Contribute to employee recognition efforts, including cards, gifts, and small “surprise & delight” moments.
- Respond to workplace requests and tickets; provide support on basic queries and escalating more complex issues.
- Support the team with data tracking, simple reporting, and administrative tasks.
- Contribute to small projects and lower‑complexity initiatives within the WEX team.
- Communicate clearly with teammates and stakeholders, ensuring tasks are completed reliably and issues are escalated appropriately.
What we’re Looking For
- Some experience in an office, hospitality, retail, or customer‑facing role (internships or part‑time roles count).
- Organised and detail‑oriented, able to manage multiple tasks.
- Positive, helpful attitude and enjoyment of supporting others.
- Clear communicator and comfortable asking questions or escalating when needed.
- Proactive and initiative‑driven even on smaller tasks.
- Comfortable using basic tools (e.g., Slack, Google Workspace) and open to learning new systems.
- Interest in workplace experience, office operations, or employee experience, and motivated to grow in this area.
- Onsite Mon‑Fri; hours 8 am‑5 pm.
What do you get for all your hard work?
- Competitive compensation package.
- Work at one of the fastest‑growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures.
- Hybrid‑first: flexible hybrid working model, expect to spend about 80% of time in London office.
Other Benefits
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo).
- 6 % employer‑matched pension in the UK.
- Company‑wide performance reviews every 6 months.
- Generous pay increases for high‑performers and high‑growth team members.
- Equity top‑ups for team members getting promoted.
- Private medical insurance via Vitality, dental cover, and life assurance.
- Enhanced parental leave.
- 1 month paid sabbatical after 4 years at Cleo.
- Regular socials and activities, online and in‑person.
- We’ll pay for your OpenAI subscription.
- Online mental health support via Spill.
- and many more.
Welcoming Everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
