At a Glance
- Tasks: Coordinate and process leasing deals, ensuring smooth execution and customer support.
- Company: Join a dynamic team at Way of Life, focused on customer care and property management.
- Benefits: Gain valuable experience in property management with a supportive work environment.
- Other info: Opportunity for personal growth in a fast-paced, varied role.
- Why this job: Make a real impact by helping customers navigate their leasing journey.
- Qualifications: Experience in property management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Senior Leasing Coordinator will be responsible for coordinating and processing all new deals and renewals from the point an offer is made between the Customer and WOL, through to execution of the lease. The Senior Leasing Coordinator will also deal with tenant queries regarding the new lets/renewals process and assist the customer at each stage where necessary in line with Way of Life key values. Further to this, ad-hoc scenarios arising as a result of customer requests will also be subject to thorough review and system administration, as part of this role. This includes, but is not limited to, contract variation requests as a result of the removal of services (car park, cleaning etc.), Customers being served notice etc.
In addition, the Senior Leasing Coordinator will be instrumental in keeping the Property Management System Qube up to date as the deal with the customer progresses, from Under Offer to Let (or withdrawn). This includes the full onboarding process i.e. raising all charges, input of dates and relevant notes. Where required, this person will also assist in helping the wider finance team when resource dictates necessary.
Requirements
- Essential
- Property Management experience within a Customer-focused environment.
- Required authority, skill and support to creatively address customer needs across the portfolio.
- Actively embrace and work within the Company Values.
- Able to show an understanding of and commitment to good customer care.
- Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
- Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
- Strong attention to detail.
- Ability to work in a varied and demanding role with appropriate supervision.
- Ability to work to strict deadlines and be organised and efficient.
- Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.
- Self-motivated, with high energy and enthusiasm.
- Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
- Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
- Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.
- Desirable
- Knowledge and experience of using Qube.
Senior Leasing Coordinator (Maternity Cover 6 Month FTC) employer: Way of Life
At Way of Life, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment that fosters employee growth and development. Our commitment to customer care and our core values create a culture where every team member is empowered to make a difference, while our location provides unique opportunities for collaboration and innovation in the property management sector. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Leasing Coordinator (Maternity Cover 6 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can demonstrate how your experience aligns with their customer-focused approach and how you can creatively address tenant needs.
✨Tip Number 3
Practice your communication skills! Whether it’s drafting emails or having mock interviews, being able to articulate your thoughts clearly is key. Remember, you’ll need to show off your attention to detail and customer care abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Leasing Coordinator (Maternity Cover 6 Month FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your property management experience and customer-focused skills. We want to see how you align with our values and the specific requirements of the Senior Leasing Coordinator role.
Show Off Your Communication Skills:Since effective communication is key in this role, don’t shy away from showcasing your writing abilities. Use clear and concise language in your application to demonstrate that you can draft correspondence and documents like a pro!
Highlight Your Attention to Detail:We love candidates who are detail-oriented! Make sure to mention any experiences where your attention to detail made a difference, especially in managing contracts or customer queries. This will show us you’re the right fit for keeping our Property Management System up to date.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Way of Life
✨Know Your Stuff
Make sure you brush up on property management principles and the leasing process. Familiarise yourself with the specifics of the role, especially how to handle tenant queries and renewals. This will show that you're not just interested in the job, but that you understand it too.
✨Showcase Your Customer Focus
Since this role is all about customer care, be ready to share examples of how you've successfully managed customer relationships in the past. Highlight your ability to creatively address customer needs and demonstrate your commitment to good service.
✨Be Detail-Oriented
Attention to detail is key in this role, so prepare to discuss how you ensure accuracy in your work. Bring examples of how you've maintained meticulous records or handled complex information, especially if you've used systems like Qube before.
✨Communicate Clearly
Effective communication is crucial, so practice articulating your thoughts clearly. Be prepared to draft a sample correspondence or explain how you would handle a specific tenant query. This will help demonstrate your written and verbal communication skills.
