At a Glance
- Tasks: Manage the Section 13 rent-increase process and support resident negotiations.
- Company: Join a dynamic team at Way of Life in London.
- Benefits: Enjoy a competitive salary, work-life balance, and career development opportunities.
- Other info: Collaborative environment with opportunities for community engagement and personal growth.
- Why this job: Make a real difference in residents' lives while developing your professional skills.
- Qualifications: Strong communication skills and experience in administration or property management.
The predicted salary is between 40000 - 50000 £ per year.
Working Monday - Friday 9-5:30 based in the Holborn Office (London).
The Section 13 Manager is responsible for administering the full end‑to‑end Section 13 rent‑increase process across our Build‑to‑Rent (BTR) portfolio. This includes issuing statutory notices, coordinating evidence‑based rent proposals, supporting resident negotiations, managing escalations to the First‑tier Tribunal (FTT), and ensuring all compliance, communication, and system‑update requirements are met.
Requirements
- Administrate the Section 13 Process
- Manage the administration of the Section 13 rent‑increase process from notice preparation through to completion.
- Ensure notices meet statutory requirements and are served within defined internal timelines.
- Track and manage all deadlines to avoid delays in uplift or revenue loss.
- Coordinate all supporting documentation, system updates, and workflow steps.
- Market Evidence & Rent Justification
- Compile and analyse rental comparables and market data to justify proposed increases.
- Ensure all rent proposals meet market‑rent requirements.
- Collaborate with pricing, leasing, and asset strategy teams.
- Resident Negotiation & Communication
- Act as the primary contact for residents.
- Conduct structured negotiation conversations.
- Document all outcomes and ensure written agreements are recorded.
- First‑tier Tribunal Case Preparation & Representation
- Prepare evidence bundles, timelines, and documentation for FTT challenges.
- Represent the landlord professionally at hearings.
- Governance, Reporting & Compliance
- Maintain a complete register of notices, negotiations, outcomes, and cases.
- Ensure compliance with statutory obligations and internal policies.
- Produce regular reports on performance, risks, and efficiency.
- Cross‑Functional Collaboration
- Work closely with Leasing, Operations, Finance, Systems, and Resident Services teams.
- Provide training and guidance.
- General Responsibilities
- Act at all times in line with the Company Values, integrating these into all work practices.
- Participate in team, departmental and corporate project and planning processes as required.
- Observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
- Act as an ambassador for Way of Life in your conduct during working hours and in all contact with customers and third parties connected with Way of Life’s business.
- Support the Marketing Team to implement engaging community building events for residents.
- Undertake any other duties as are reasonably requested from time to time.
Section 13 Manager employer: Way of Life
As a Section 13 Manager at Way of Life, you will thrive in a dynamic and supportive work environment located in the heart of Holborn, London. We prioritise employee growth through continuous training and collaboration across teams, ensuring that you are well-equipped to manage the end-to-end rent-increase process effectively. Our commitment to a positive work culture, combined with competitive benefits and opportunities for community engagement, makes Way of Life an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Section 13 Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Way of Life.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Way of Life? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Way of Life's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Section 13 Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Section 13 Manager role at Way of Life, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Way of Life
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Way of Life operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Way of Life. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Way of Life.
