Covering areas in and around East England and reporting to the a Regional Manager, the Single-Family Homes Divisional Support Associate will provide comprehensive administrative and operational support to ensure smooth delivery of services across the division.
This role combines customer service, coordination, and on-site responsibilities to maintain high standards of property management and client satisfaction
Key Tasks
Administrative & Customer Service:
• Act as the first point of contact for customer inquiries, providing timely and professional
responses.
• Maintain accurate records of customer interactions, appointments, and service requests.
• Prepare and update documentation related to property management and compliance.
Viewing Coordination:
• Assist with scheduling and confirming property viewings with clients and agents.
• Ensure properties are prepared and presentable for viewings.
• Liaise with internal teams to manage viewing calendars efficiently.
Inventory & Defect Management:
• Conduct property inventories and maintain detailed records.
• Perform defect checks and report findings to relevant teams for resolution.
• Track progress of repairs and ensure timely completion.
Supplier & Contractor Organisation:
• Coordinate with suppliers and contractors for maintenance, repairs, and property services.
• Manage supplier schedules and ensure compliance with company standards.
• Monitor service quality and escalate issues where necessary.
On-Site Responsibilities:
• Attend properties for inspections, inventories, and defect checks.
• Oversee contractor work and verify completion to required standards.
• Support operational activities during peak periods or urgent situations.
General Responsibilities
• Act at all times in line with the Company Values, integrating these in to all work practices.
• Participate in team, departmental and corporate project and planning processes as required.
• To observe the highest possible standards in relation to customer confidentiality and in
compliance with Data Protection legislation.
• To act as an ambassador for Way of Life in your conduct during working hours and in all
contact with customers and third parties connected with Way of Life’s business.
• Support the Marketing Team to implement engaging community building events for residents
• To undertake any other duties as are reasonably requested from time to time
Regional Support Associate - Single Family Housing employer: Way of Life
As a Section 13 Manager at Way of Life, you will thrive in a dynamic and supportive work environment located in the heart of Holborn, London. We prioritise employee growth through continuous training and collaboration across teams, ensuring that you are well-equipped to manage the end-to-end rent-increase process effectively. Our commitment to a positive work culture, combined with competitive benefits and opportunities for community engagement, makes Way of Life an exceptional employer for those seeking meaningful and rewarding careers.
