At a Glance
- Tasks: Help let properties and provide top-notch service to customers at Wullcomb.
- Company: Join a dynamic team focused on customer care and property management.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Fast-paced role with plenty of opportunities to learn and grow.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Experience in property management and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Working 12:00 - 17:00, Monday to Friday at the Wullcomb site, the successful candidate will be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuring each property is let quickly to minimize loss of rental income.
To be responsible for ensuring estates services and void work are managed to Way of Life’s high standards, working with the Senior Leasing Manager, ordering and managing repairs, attending viewings, conducting check-ins and outs and interim inspections, daily site patrols, completing renewal negotiations, health and safety support and dealing with any tenancy issues and breaches as and when they arise.
Requirements
- Essential
- Property Management experience within a Customer-focused environment.
- Required authority, skill and support to creatively address customer needs across the portfolio.
- Actively embrace and work within the Company Values.
- Able to show an understanding of and commitment to good customer care.
- Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
- Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
- Strong attention to detail.
- Ability to work in a varied and demanding role with appropriate supervision.
- Ability to work to strict deadlines and be organised and efficient.
- Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.
- Self-motivated, with high energy and enthusiasm.
- Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
- Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
- Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.
- Desirable
- Knowledge and experience of using HubSpot.
Leasing Assistant employer: Way of Life
At Way of Life, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer service and employee development. Located at the Wullcomb site, our team enjoys a collaborative environment where creativity and problem-solving are encouraged, alongside opportunities for professional growth. With a commitment to equality and diversity, we ensure that every employee feels valued and empowered to make a difference in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Leasing Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Leasing Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and property management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Show off your skills! If you have experience with ICT packages like Microsoft Word and Excel, be ready to discuss specific examples of how you've used them in previous roles. This will demonstrate your attention to detail and organisational skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Leasing Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in property management and customer-focused roles. We want to see how you've built relationships and tackled customer needs in the past!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate good communication skills, so let that shine through in your writing!
Tailor Your Application:Don’t just send a generic application! Make it specific to the Leasing Assistant role. Mention how your skills align with our values and the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Way of Life
✨Know Your Stuff
Make sure you brush up on property management basics and customer service principles. Familiarise yourself with the specific responsibilities of a Leasing Assistant, like managing void properties and conducting inspections. This will show that you're genuinely interested in the role and understand what it entails.
✨Showcase Your Customer Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully managed customer interactions in the past. Think of specific situations where you went above and beyond to meet customer needs or resolve issues—this will highlight your commitment to excellent service.
✨Be Organised and Efficient
The job requires strong organisational skills, so come prepared to discuss how you manage your time and tasks. You might want to mention any tools or methods you use to stay organised, especially if you have experience with ICT packages like Microsoft Word and Excel.
✨Embrace the Company Values
Research the company's values and be ready to discuss how you align with them. Show that you understand the importance of equality, diversity, and mutual respect in the workplace. This will demonstrate that you're not just looking for a job, but that you want to be part of their team culture.
