At a Glance
- Tasks: Manage void properties and deliver top-notch service to customers.
- Company: Join a dynamic team focused on customer satisfaction and property management.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
To be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuring each property is let quickly to minimize loss of rental income. To be responsible for ensuring estates services and void work are managed to Way of Life’s high standards, working with external Managing agents where necessary, ordering and managing repairs, attending viewings, and dealing with any tenancy issues and breaches as and when they arise.
Requirements
- Essential
- Proven experience within a Customer-focused, PRS or hospitality environment.
- Required authority, skill and support to creatively address customer needs across the portfolio.
- Outstanding IT skills, being tech savvy with strong familiarity or previous experience and know-how using and juggling multiple apps and systems, along with Microsoft Excel, PowerPoint, Outlook & Word experience.
- Actively embrace and work within the Company Values.
- Able to show an understanding of and commitment to good customer care.
- Able to show an understanding of and commitment to property services and managing landlord and customer relationships.
- Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
- Strong attention to detail.
- Ability to work in a varied and demanding role with appropriate supervision.
- Ability to work to strict deadlines and be organised and efficient.
- Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.
- Desirable
- IRPM, ARLA qualification or equivalent.
- Knowledge and experience of using Qube, HubSpot or Fixflo.
Building Manager employer: Way of Life
At Way of Life, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee development. Our Building Managers enjoy comprehensive training opportunities, a supportive team environment, and the chance to make a real impact in the community by ensuring our properties are well-managed and let efficiently. Located in a dynamic area, we provide our employees with the tools and resources they need to thrive, fostering both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Building Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property and customer service sectors. Let them know you're on the hunt for a Building Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Show off your tech skills! When you get the chance, highlight your experience with apps and systems during interviews. Being tech-savvy is a big plus, so make sure they know you can juggle multiple platforms with ease.
✨Tip Number 3
Prepare for those tricky questions! Think about how you've handled customer issues in the past and be ready to share specific examples. This will show your commitment to excellent customer care and problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out from the crowd!
We think you need these skills to ace Building Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer-focused roles. We want to see how you've built and maintained relationships in the past, so share specific examples that demonstrate your commitment to excellent service.
Be Tech-Savvy:Since we’re looking for someone who’s comfortable with various apps and systems, don’t forget to mention your IT skills. List any relevant software you’ve used, especially Microsoft Excel, PowerPoint, Outlook, and Word, to show us you can handle the tech side of things.
Attention to Detail is Key:We love candidates who pay attention to the little things! Make sure your application is free from typos and errors. This shows us you care about quality and can manage important documents effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Way of Life
✨Know Your Stuff
Make sure you’re familiar with the company’s values and how they align with your own. Research their approach to customer service and property management, as this will help you demonstrate your commitment to their standards during the interview.
✨Showcase Your Tech Skills
Since the role requires strong IT skills, be prepared to discuss your experience with various apps and systems. Bring examples of how you've used Microsoft Excel, PowerPoint, and other tools to improve efficiency or solve problems in previous roles.
✨Customer Care is Key
Prepare to share specific examples of how you’ve successfully managed customer relationships in the past. Highlight any creative solutions you’ve implemented to address customer needs, as this will show your ability to thrive in a customer-focused environment.
✨Be Organised and Efficient
Demonstrate your organisational skills by discussing how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay on top of deadlines, especially in a varied and demanding role like this one.
