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- Tasks: Coordinate maintenance requests and ensure timely repairs for council homes.
- Company: Join Central Bedfordshire Council, dedicated to improving community living.
- Benefits: Earn £15.57 per hour with hybrid working options and a supportive team.
- Other info: Dynamic role with opportunities for career growth and community impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32000 £ per year.
Location: Brewers Hill Road, Dunstable, Central Bedfordshire, LU6 1AD, Central Bedfordshire Council
Hours Per Week: 36.00
Pay: £15.57 per hour
Initially full time in the office, once appropriate 2 days in the office and 3 days remote. Whilst this role is hybrid, successful applicants will be required to be based in our office in Dunstable for a minimum of two days a week. Working hours are 08:30-17:00 Monday-Thursday and 08:30-16:30 on Friday.
We maintain over 5,000 Council-owned homes and have an ambitious future programme of development and regeneration. Find your greatness as you support the Housing Service in the delivery of services to its customers, helping to make Central Bedfordshire a great place to live.
The Maintenance Coordinator is an interesting, varied and customer-focused role, which allows the post holder to interact with all areas of the Housing Service, their customers and the wider Council. You’ll be working with the team and will provide exemplary service to our customers.
Duties also include:
- Responsible for the diagnosis of repairs in council owned dwellings that have been raised through residents and internal and external stakeholders via various platforms.
- Effective scheduling of repairs orders to trades diaries ensuring service delivery is maximised and utilise opportunity for increased trade productivity.
- Responsible for case handling residents’ repairs in council owned dwellings. Ensuring effective diagnosis and scheduling of repairs through to job completion adhering to council processes and policies.
- Ensure open orders are monitored and closed when jobs are completed, effective ‘housekeeping’ of the open work order e.g. reviewing potential duplicate orders and closing where necessary.
- Provide excellent customer service ensuring residents are kept informed of progress.
Maintenance Coordinator employer: Wax Recruitment Ltd
Contact Detail:
Wax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing and maintenance sectors on LinkedIn or local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in making Central Bedfordshire a better place to live!
✨Tip Number 3
Practice your customer service skills! Since this role is all about interacting with residents, think of examples from your past experiences where you’ve gone above and beyond to help someone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Maintenance Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance Coordinator role. Highlight relevant experience and skills that match the job description, like customer service and scheduling repairs. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your enthusiasm for helping make Central Bedfordshire a great place to live!
Showcase Your Communication Skills: As a Maintenance Coordinator, communication is key. In your application, demonstrate your ability to interact effectively with customers and stakeholders. We love seeing examples of how you've provided excellent service in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Wax Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Maintenance Coordinator. Familiarise yourself with the key duties like diagnosing repairs and scheduling orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you resolved issues or improved customer satisfaction. This will highlight your ability to interact effectively with residents and stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a situation where a resident is unhappy with a repair. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling repairs, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.