Job title: Complaints Investigation Officer
Job Category: Admin & Clerical
Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, Charnwood Borough Council
Salary: £18.96 per hour
2 days in the office, 3 days at home
Job Purpose
To collate and present customer feedback and customer insight to enable the improvements service processes across the organisation.
To be the first point of contact for the Corporate Complaint Policy.
To administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints.
Provide advice and guidance on the Councils insurance arrangements to services as the service requires.
To assist with relevant aspects of the Councils risk management framework.
Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Knowledge of Housing Ombudsman and Local Government and Social Care Ombudsman
Experience of investigating complaints
Experience of responding to Stage 2 local authority complaints
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Complaints Investigation Officer in Loughborough employer: Wax Recruitment Ltd
Pembrokeshire County Council is an exceptional employer, offering a dynamic work environment in the heart of Haverfordwest. With a strong commitment to employee development and a collaborative culture, staff are encouraged to grow through mentorship and training opportunities while contributing to meaningful regeneration projects that enhance the community. The council prioritises sustainability and social value, making it a rewarding place to work for those passionate about making a positive impact.
