At a Glance
- Tasks: Design and implement a strategic learning framework for AI and data capabilities.
- Company: Join the Financial Ombudsman Service, a leader in organisational development.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and impact.
- Why this job: Shape the future of AI and data literacy across an entire organisation.
- Qualifications: Experience in L&D strategy and a strong understanding of AI and data.
The predicted salary is between 100000 - 120000 € per year.
The purpose of your role is to work directly with the Director of Organisational Capability to design a clear, ambitious and practical enterprise-wide learning strategy focused on AI and data capability uplift. This role will create the strategic blueprint for how we:
- Raise foundational AI and data literacy across the entire organisation.
- Build targeted data and AI learning pathways for specific functional areas.
- Develop technical programmes (including apprenticeship levy-funded options) to support specialist upskilling and professional certification.
This work will directly support the creation of a compelling learning strategy that prepares colleagues for the opportunities and challenges of AI, ensures responsible and informed adoption, and aligns with organisational priorities. Operational delivery remains with the internal team; this role is exclusively strategic.
You are accountable for:
- Data & AI Learning Strategy: Develop a coherent, organisation-wide learning strategy that builds confidence, capability and responsible use of data and AI. Design a multi-tiered capability framework (foundation > intermediate > advanced) aligned to our organisational roles and future needs. Create learning pathways and recommended interventions for generalist, functional and technical audiences. Identify success measures, KPIs and milestones to track capability uplift.
- Foundational Data & AI Literacy (Learning for All): Define and recommend learning solutions that build a baseline understanding of AI, data concepts, responsible/ethical AI and practical workplace applications. Build on earlier work in this space, integrating it into a more comprehensive strategic approach.
- Targeted Functional Upskilling: Partner with operational and enabling functions to understand where AI and data can add the most value. Create tailored learning pathways for functions such as casework, operations, HR, finance, digital/IT, and customer services. Recommend appropriate learning approaches (blended learning, simulations, in-role learning, vendor-led programmes).
- Technical Skills & Certification Programmes: Develop a strategy for deeper technical development. Identify relevant certification routes. Recommend where apprenticeship levy funding can be used to support structured, accredited learning.
- Future Skills & Horizon Scanning: Conduct external research to understand emerging AI and data trends relevant to our work. Provide insight on future skills needed over the next 3 to 5 years. Advise on partnerships with learning providers, universities, vendors and accreditation bodies.
- Stakeholder Engagement & Influence: Work closely with senior leaders to ensure alignment with organisational priorities and digital strategy. Provide high-quality strategic advice, positioning the organisation to navigate digital and data-driven change.
Your experience includes:
- Extensive experience in L&D strategy, organisational development, or talent management at a senior/strategic level.
- Significant experience in designing and implementing enterprise-level data, digital or AI capability strategies.
- Strong understanding of AI fundamentals, data literacy, responsible/ethical AI use, and emerging industry trends.
- Demonstrated expertise in building structured learning pathways and capability frameworks.
- Experience working with apprenticeship levy-funded programmes and/or accredited technical learning pathways.
- Proven ability to work at a strategic level and influence senior stakeholders.
- Outstanding communication and storytelling skills, with the ability to simplify complex technical concepts.
L&D Consultant (AI and Data) employer: Wax Recruitment Ltd
The Financial Ombudsman Service is an exceptional employer, offering a dynamic work environment at the Exchange Tower in London, where innovation meets purpose. With a strong focus on employee growth, we provide opportunities for strategic influence in shaping our AI and data learning strategies, alongside a flexible working model that balances office and home-based days. Our commitment to fostering a culture of continuous learning and ethical practices ensures that you will be part of a forward-thinking team dedicated to making a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land L&D Consultant (AI and Data)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to AI and data, and think about how your skills can help them achieve their goals. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace L&D Consultant (AI and Data)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in L&D strategy and AI. We want to see how your skills align with our mission to uplift data and AI capabilities across the organisation.
Showcase Your Strategic Thinking:In your application, emphasise your ability to develop coherent learning strategies. We’re looking for someone who can create a clear blueprint for building confidence and capability in AI and data, so don’t hold back on sharing relevant examples!
Highlight Your Communication Skills:Since this role involves engaging with senior leaders, it’s crucial to demonstrate your outstanding communication abilities. Use your application to show how you can simplify complex concepts and influence stakeholders effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape our learning strategy in AI and data!
How to prepare for a job interview at Wax Recruitment Ltd
✨Know Your AI and Data Stuff
Make sure you brush up on your knowledge of AI and data concepts. Understand the fundamentals and be ready to discuss how they apply to learning and development. This role is all about building capability, so showing that you can simplify complex ideas will really impress.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed and implemented L&D strategies in the past. Think about how you can align these experiences with the needs of the organisation. Be ready to discuss how you would create a multi-tiered capability framework and what success measures you would use.
✨Engage with Stakeholders
Demonstrate your ability to work with senior leaders by preparing questions that show your understanding of their priorities. Think about how you can influence and engage them in the learning strategy. This role requires strong stakeholder engagement, so showcasing your communication skills is key.
✨Research Emerging Trends
Stay ahead of the game by researching current trends in AI and data. Be prepared to discuss how these trends could impact the organisation and the skills needed for the future. Showing that you're proactive about horizon scanning will highlight your strategic mindset.
