Business Support Assistant (70000001949)
Job title: Business Support Assistant (70000001949)
Job Category: Social Care Non-Qualified
Location: Flint House, Church Street, Flint, Flintshire, CH6 5BD, Flintshire County Council
Salary: £13.70 per hour
Applicants must be competent minute takers, please.
This position is office based at County Offices, Flint. The working pattern is either an 8.30am start or 9.00am start every other day, however flexibility is required.
Principal Accountabilities
- 1. Receive, assess and resolve or action enquiries, requests for service and complaints either by telephone or in person. Ensure that these are processed at the first point of contact wherever possible, within Corporate Service Standards, before escalating the enquiry for a response.
- 2. The inputting of timely and accurate data into corporate information systems and service based databases producing reports as and when required.
- 3. To undertake on a daily basis a full range of document management activities such as electronic records management; scanning, archiving, filing etc.
- 4. Undertake a range of Microsoft Office tasks in the form of service documents, letters, marketing material, spreadsheets, PowerPoint presentations etc.
- 5. Contribute to the maintenance of communications on the intranet and internet sites ensuring the information is accurate and up-to-date and identify opportunities for improved electronic access to services such as web e-forms.
- 6. To organise venues for training courses and other events, booking delegates; update and circulate training information as required.
- 7. To provide a meetings management service in respect of key statutory meetings for example organising venues, taking minutes and ensuring actions are followed up.
- 8. To organise and prioritise individual workload, anticipating fundamental day to day problems and as appropriate resolve them on own initiative and/or in direct liaison with their colleagues.
- 9. To contribute and make recommendations to the development of smarter administrative procedures applying lean techniques to assist with the provision of an effective business support service
- 10. Process orders and invoices and deal with any associated queries.
- 11. Ordering, issuing and maintaining stationery stocks and equipment.
Academic/ Professional Qualification
How this will be assessed?
NVQ Level 3 Business Admin
Cerificate
Knowledge and Experience
- Ability to relate well to customers in person and on the phone using tact and diplomacy
- Ability to establish constructive relationships with service managers
- Knowledge of relevant policies / codes of practice & awareness of relevant legislation e.g., data protection
- Ability to prioritise and schedule own workload
- Work constructively as part of a team in a busy office environment
Skills
- Sound knowledge of Microsoft Office package
- Ability to identify own training & development needs
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Business Support Assistant (70000001949) in Flint employer: Wax Recruitment Ltd
Pembrokeshire County Council is an exceptional employer, offering a dynamic work environment in the heart of Haverfordwest. With a strong commitment to employee development and a collaborative culture, staff are encouraged to grow through mentorship and training opportunities while contributing to meaningful regeneration projects that enhance the community. The council prioritises sustainability and social value, making it a rewarding place to work for those passionate about making a positive impact.
