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- Tasks: Support families by managing sensitive data and coordinating contacts within a fast-paced team.
- Company: Join Plymouth City Council's Families First Service, dedicated to making a difference.
- Benefits: Flexible work arrangements, competitive pay, and opportunities for personal development.
- Other info: Work with a dynamic team and gain valuable experience in administrative support.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, plus clerical experience and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Families First are seeking an experienced clerical officer to work within their team as a Contact Coordinator. The role is fast paced and developing with the children's services reforms. Experience of recording data, using Eclipse (or similar) and Outlook are required. The coordinator will need to be able to follow clear process guidance and share information with other local authorities and teams within the service whilst ensuring timely recording of information under guidance from the Team.
We are seeking an enthusiastic individual with excellent organisational and interpersonal skills to support the Business Support Team within our Families First Service. In order to undertake this role, it’s essential that you have the following:
- GCSE Grade A*-C (9-4) or equivalent in Maths and English.
- A willingness to undertake appropriate learning and development as required.
The ideal candidate would also have the following desirable qualifications and knowledge:
- A good working knowledge of Microsoft Office software packages.
- Experience of working in a clerical or administrative environment.
- Experience of working in a team.
- NVQ Level 2 or 3.
- Knowledge of databases and recording such as Eclipse/Care First or similar.
Clerical officers will all undertake a range of generic clerical work. There are a number of more specialist tasks which all clerical staff will be expected to undertake. The balance (%) of tasks will differ depending on the service area. To provide clerical and administrative support across a range of departmental activities including data inputting and processing, and undertaking specialist administrative tasks. The role requires the candidate to search through a variety of different systems to identify families, summarise historical involvement with Services and add Contact Records to our system. The information they will be reading is highly sensitive and can be, at times, distressing. Accuracy is key to this role, as is confidentiality. The candidate must be able to self‑motivate, follow process accurately, and work within a busy team.
Team work schedule: 8am-8pm. We would welcome applicants who can work within this shift.
Key responsibilities include:
- Search multiple systems to identify families, summarise historical involvement, and add Contact Records to our system.
- Handle highly sensitive and potentially distressing information with accuracy and confidentiality.
- Self‑motivate, follow process accurately, and work within a busy team.
- Arrange meetings and conferences with internal and external agencies requiring strong interpersonal and communication skills.
- Engage with users of the service using tactful communication.
- Keyboard proficiency with typing and word‑processing skills.
- Note‑taking requiring literacy and numeracy skills.
- Process and manage confidential information day to day.
- Seek support and manage emotional responses when exposed to client information that is sensitive or distressing.
Benefits and working environment will be discussed during the interview process.
Data Clerk - Grade C employer: Wax Recruitment Ltd
Contact Detail:
Wax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Clerk - Grade C
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Plymouth City Council or similar organisations. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews like a pro! Research common questions for clerical roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Since the role requires experience with data systems like Eclipse, make sure you’re comfortable discussing your past experiences with similar software. If you’ve got any certifications, flaunt them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing enthusiastic candidates who are keen to join our team!
We think you need these skills to ace Data Clerk - Grade C
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Clerk role. Highlight your experience with data recording and any relevant software like Eclipse or Outlook. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your application, don’t forget to showcase your organisational and interpersonal skills. Give examples of how you've worked in a team or handled sensitive information before. This will help us see you as a great fit for our Families First Service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, accuracy is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Wax Recruitment Ltd
✨Know Your Data
Familiarise yourself with data entry processes and the specific systems mentioned in the job description, like Eclipse. Being able to discuss your experience with similar software will show that you’re ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks or projects in a fast-paced environment. Highlighting your organisational skills will demonstrate that you can handle the demands of the role effectively.
✨Practice Confidentiality
Since the role involves handling sensitive information, be ready to discuss how you ensure confidentiality in your work. Share any relevant experiences where you’ve had to manage sensitive data responsibly.
✨Engage with Empathy
Given the nature of the work, it’s important to show that you can communicate tactfully. Prepare to discuss how you would approach sensitive conversations, especially when dealing with families in distressing situations.