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- Tasks: Be the first point of contact for sensitive children's services inquiries.
- Company: Lincolnshire County Council, dedicated to community care and wellbeing.
- Benefits: Competitive pay, supportive environment, and meaningful work.
- Other info: Office-based role with a focus on teamwork and community impact.
- Why this job: Make a real difference in children's lives while developing your communication skills.
- Qualifications: Strong communication skills and a compassionate approach to sensitive situations.
The predicted salary is between 26500 - 27500 £ per year.
Job Category: Admin & Clerical
Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, Lincolnshire County Council
Hours Per Week: 37.00
Pay: £12.76 per hour
Hours for this role will be between 08:00 and 18:00 Monday to Friday. This will be an office based role.
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Council's Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.
The Opportunity: We are currently recruiting for Customer Service Advisors for our Children's Team in the Lincolnshire County Council Customer Service Centre. In this crucial and sensitive role for Children's Services, you'll be the first point of contact for anyone that calls in to Customer Services to report concerns about a child. This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers.
It will be your responsibility to gather as much information and detail from the caller as possible, using your professional curiosity to fact-find information and more importantly to not take anything at face value. This will all be captured by you, written up against a framework onto our system and then passed over to Children's Social Care. The decisions that are made for the children are based on the evidence you have gathered; so, you'll need your clear, concise, and cool-headed communication style to provide that information. The subject matter of the calls can be very difficult.
Customer Service Advisor Care & Wellbeing Hub (Childrens) G2 employer: Wax Recruitment Ltd
Contact Detail:
Wax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Care & Wellbeing Hub (Childrens) G2
✨Tip Number 1
Get to know the company! Research Lincolnshire County Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with handling tough conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at StudySmarter.
We think you need these skills to ace Customer Service Advisor Care & Wellbeing Hub (Childrens) G2
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills for the Customer Service Advisor role. We want to see how your background aligns with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role involves sensitive conversations, it's crucial to demonstrate your clear and concise communication style. Use examples in your application that showcase how you've effectively communicated in challenging situations.
Be Professional Yet Approachable: While professionalism is key, don’t forget to let your personality shine through! We appreciate candidates who can balance a friendly tone with the seriousness of the role, especially when dealing with sensitive topics.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensure you’re considered for this important role in our Children's Team.
How to prepare for a job interview at Wax Recruitment Ltd
✨Know Your Stuff
Familiarise yourself with the role of a Customer Service Advisor in the Care & Wellbeing Hub. Understand the types of calls you might receive and the importance of your role in safeguarding children. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for the role, as you'll need to gather detailed information from callers. Show that you can listen carefully and respond thoughtfully to questions, reflecting back what you've heard to ensure clarity.
✨Stay Calm Under Pressure
Given the sensitive nature of the calls, it's important to convey that you can remain calm and composed in challenging situations. Prepare examples from your past experiences where you've successfully handled stressful scenarios, highlighting your ability to think clearly and act decisively.
✨Show Empathy and Professional Curiosity
In this role, you'll be dealing with vulnerable individuals. Make sure to express your understanding of the emotional weight of the job during the interview. Share instances where you've shown empathy and curiosity in previous roles, as this will demonstrate your suitability for the position.