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- Tasks: Assist customers with care and wellbeing inquiries, providing vital support and information.
- Company: Lincolnshire County Council, dedicated to improving community wellbeing.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Join a passionate team in a rewarding role that values your contributions.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service; social care experience is a plus.
The predicted salary is between 26500 - 27500 £ per year.
Job Category: Admin & Clerical
Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, Lincolnshire County Council
Hours Per Week: 37.00
Pay: £12.76 per hour
Shift patterns are Monday to Friday between the hours of 08:00 to 18:00. This role is office based and is 37 hours per week. Shift patterns are 4 x 7.5 hours and 1 x 7 hours per week.
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Council's Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Strength Based Conversation to enable a resident to remain independently at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.
The Opportunity: We have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Team. Using the strength-based approach to enable positive change in people's lives, you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding issue or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service. These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.
About you: You will be a passionate and customer focused candidate with experience of working within a busy Customer Care or Customer Service Centre environment. Experience within a social care setting would be preferred.
Customer Service Advisor Care & Wellbeing Hub (Adults) G2 employer: Wax Recruitment Ltd
Contact Detail:
Wax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Care & Wellbeing Hub (Adults) G2
✨Tip Number 1
Get to know the company! Research Lincolnshire County Council and their services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with sensitive calls, try role-playing scenarios with friends or family. This will help you feel more confident and prepared for those tricky conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there, so keep an eye out for any roles that match your skills and passion for customer service.
We think you need these skills to ace Customer Service Advisor Care & Wellbeing Hub (Adults) G2
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can bring your unique flair to our Care & Wellbeing Hub!
Showcase Your Communication Skills: Since this role involves dealing with sensitive and complex situations, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can handle tough conversations with empathy.
Highlight Relevant Experience: If you've worked in a customer service or social care setting before, make sure to mention it! We love seeing candidates who have hands-on experience that can help them thrive in our busy Customer Service Centre.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wax Recruitment Ltd
✨Know Your Stuff
Familiarise yourself with the services offered by the Customer Service Centre. Understand the importance of the strength-based approach and how it impacts the lives of residents. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves handling sensitive and complex calls, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or handled difficult situations. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and emotional intelligence. Think about how you would handle various situations, such as a distressed caller or a safeguarding issue. Practising these scenarios can help you respond calmly and effectively during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.