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- Tasks: Own and evolve our customer retention strategy to boost ecommerce revenue.
- Company: Fast-growing menswear brand known for unique fabrications.
- Benefits: Competitive salary, staff discount, health cash plan, and summer hours.
- Why this job: Shape customer engagement and loyalty in a dynamic, creative environment.
- Qualifications: Commercial mindset and data-driven approach to CRM.
- Other info: Join a tight-knit team in Camden with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Wax London is a fast-growing Menswear brand with ecommerce, retail and wholesale channels. Known for our use of characterful fabrications, we are delivering something different to the menswear market. Due to our exciting growth, we are looking to strengthen our marketing team at our tight-knit head office team in Camden.
We’re seeking a commercially minded, data-driven CRM Manager to own and evolve Wax London’s customer retention strategy. This role will be central to driving ecommerce revenue growth by boosting repeat purchase rates, deepening customer engagement, and building loyalty across every customer touchpoint.
You’ll design and deliver our multi-year CRM roadmap, ensuring Wax London builds stronger, longer-lasting relationships with our customers. From lifecycle automations to loyalty programs, VIP clienteling to multi-channel campaigns, you’ll play a pivotal role in shaping how we engage with our audience.
Permanent | Full Time | Hybrid
Competitive Salary & Perks including Staff Discount, Health Cash Plan, Summer Hours & Cycle to Work
26 Days Annual Leave +
CRM Manager in London employer: Wax London
Contact Detail:
Wax London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your previous CRM successes. When you get the chance to chat with hiring managers, share these examples to demonstrate how you can drive customer engagement and retention.
✨Tip Number 3
Prepare for interviews by researching Wax London’s brand values and recent campaigns. Tailor your answers to show how your experience aligns with their goals, especially in boosting repeat purchase rates and building customer loyalty.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Wax London team.
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Show Your Passion for Menswear: When writing your application, let your love for menswear shine through! We want to see how you connect with our brand and what makes you excited about the industry. Share any relevant experiences or insights that highlight your enthusiasm.
Be Data-Driven: As a CRM Manager, being data-savvy is key. Make sure to include examples of how you've used data to drive customer engagement or improve retention strategies in your previous roles. Numbers speak volumes, so don’t shy away from showcasing your achievements!
Tailor Your Application: We’re looking for someone who can evolve our CRM strategy, so make sure your application reflects that! Customise your CV and cover letter to highlight your relevant skills and experiences that align with our goals at Wax London. A personal touch goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Wax London
✨Know Your Numbers
As a CRM Manager, you'll need to be data-driven. Brush up on key metrics related to customer retention and engagement. Be ready to discuss how you've used data in past roles to drive results, as this will show your potential employer that you can make informed decisions.
✨Understand the Brand
Familiarise yourself with Wax London’s unique style and values. Dive into their product offerings and customer base. This knowledge will help you tailor your responses and demonstrate how your vision aligns with their brand ethos during the interview.
✨Prepare Your CRM Strategies
Think about innovative CRM strategies you could implement at Wax London. Whether it’s loyalty programmes or lifecycle automations, come prepared with ideas that could enhance customer engagement and retention. This shows initiative and a proactive mindset.
✨Showcase Your Team Spirit
Since Wax London has a tight-knit team, highlight your collaborative skills. Share examples of how you've worked effectively within a team to achieve common goals. This will reassure them that you can fit into their company culture and contribute positively.
