At a Glance
- Tasks: Lead your team to deliver amazing customer experiences and keep everything running smoothly.
- Company: Join Wawa, a company that values inclusivity and teamwork.
- Benefits: Enjoy great perks like medical benefits, 401(k) matching, and paid time off.
- Other info: Wawa promotes a respectful workplace and offers growth opportunities for all Associates.
- Why this job: Be a key player in a dynamic environment with flexible shifts and a 4-day work week option.
- Qualifications: Must be 18+, have a high school diploma, and some supervisory experience is a plus.
The predicted salary is between 25000 - 27000 £ per year.
As a Team Supervisor (TS), you are a leader who ensures the shift stays on track and helps deliver memorable customer experiences. When you’re the senior leader on site and running shift, you’ll drive execution and make key decisions to keep everything running seamlessly.
What You’ll Do
- Handle customer inquiries, gather feedback, and support positive customer interactions.
- Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
- Provide direction, feedback, and recognition to Associates, driving productivity and performance.
- Enforce safety, security, and store policies, including crisis management protocols.
- Manage inventory, stock levels, vendor check-ins, and cash handling procedures.
Benefits
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additional benefit and wellness programs. Eligibility for Wawa Benefits is defined under the terms of the plan(s).
Qualifications
- High School Diploma or GED equivalent.
- Must be 18+ years old with reliable transportation.
- Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
- Supervisory experience in retail, food service, or fuel industries is a plus.
- Ability to communicate effectively, solve problems, and build relationships.
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work. The hourly range for this position is $19.00 - $25.65 and is commensurate with position, experience, and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Team Supervisor (Evenings & Overnights) in Bedford employer: Wawa
Wawa is an exceptional employer that prioritises the well-being and growth of its Associates, offering a comprehensive benefits package that includes medical, dental, and mental health support, as well as an Employee Stock Ownership Plan. With a strong emphasis on inclusivity and respect, Wawa fosters a positive work culture where Team Supervisors can thrive, enjoy flexible scheduling options like a 4-day work week, and take pride in delivering memorable customer experiences in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Supervisor (Evenings & Overnights) in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wawa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wawa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Supervisor (Evenings & Overnights) in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wawa:Your cover letter is your chance to shine! Tell us why you want to work at Wawa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wawa!
How to prepare for a job interview at Wawa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
