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- Tasks: Provide fast and efficient support to customers via chat and email.
- Company: Exciting healthcare tech startup in Greater London.
- Benefits: Competitive salary, stock options, and hybrid working environment.
- Why this job: Join a mission-driven team and make a difference in healthcare.
- Qualifications: 2 years of SaaS customer support experience and strong problem-solving skills.
- Other info: Focus on quality interactions and manage multiple conversations with ease.
The predicted salary is between 36000 - 60000 £ per year.
A healthcare tech startup in Greater London is seeking a Customer Support Specialist to enhance service delivery through fast and efficient support via chat and email. The ideal candidate will have at least 2 years of experience in SaaS customer support, possess exceptional problem-solving skills, and be comfortable managing multiple conversations simultaneously.
The position offers a competitive salary, stock options, and a hybrid working environment with a strong focus on quality over volume in customer interactions.
SaaS Customer Support Specialist — HealthTech Growth in London employer: wawa fertility
Contact Detail:
wawa fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Customer Support Specialist — HealthTech Growth in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues in SaaS and how you'd resolve them. Being able to demonstrate your thought process during interviews can really set you apart.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple conversations or tasks at once. This is key for a role that requires quick and efficient support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace SaaS Customer Support Specialist — HealthTech Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about health tech and how you can enhance our service delivery. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since this role involves managing multiple conversations, make sure your application reflects your communication prowess. Whether it’s through clear language in your CV or a friendly tone in your cover letter, let us see your style!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at wawa fertility
✨Know Your SaaS Inside Out
Make sure you understand the SaaS model and how it applies to customer support in the health tech sector. Familiarise yourself with common issues customers face and think about how you would resolve them. This will show your potential employer that you're not just knowledgeable but also proactive.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully solved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to think on your feet and provide effective solutions.
✨Practice Multi-Tasking Scenarios
Since the role involves managing multiple conversations at once, practice handling different customer queries simultaneously. You could simulate this by having a friend throw questions at you while you respond to another. This will help you feel more comfortable during the interview.
✨Emphasise Quality Over Quantity
In your responses, highlight your commitment to quality interactions rather than just churning through tickets. Discuss how you ensure customer satisfaction and build relationships, as this aligns with the company's focus on delivering exceptional service.
