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For Companies At a Glance
- Tasks: Own the customer journey from onboarding to long-term growth and satisfaction.
- Company: Join a high-growth health tech SaaS company transforming fertility care.
- Benefits: Competitive salary, stock options, hybrid work, and daily lunch allowance.
- Why this job: Make a meaningful impact in healthcare while working with innovative technology.
- Qualifications: 3+ years in management consulting or B2B SaaS customer success roles.
- Other info: Fast-paced startup environment with significant ownership and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
wawawawa is a high-growth health tech SaaS company transforming how fertility clinics operate and care for patients. Our platform is used by leading clinics globally to streamline clinical workflows, improve operational efficiency, and enable better patient experiences. We sit at the centre of clinic operations, supporting complex, mission-critical processes that directly impact clinical teams and patient outcomes.
Fertility care is evolving rapidly. Clinics face increasing demand, growing regulatory complexity, and rising expectations around efficiency, accuracy, and patient experience. We exist to power this evolution. We are scaling quickly across international markets, backed by leading investors and driven by a clear mission: to help clinics operate smarter, move faster, and deliver exceptional care. Joining wawa means working at the intersection of healthcare, technology, and meaningful real-world impact.
The Role
We are looking for an Engagement Manager to own the full customer lifecycle, from onboarding, implementation and activation through long-term adoption, retention, and growth. This is a commercial and delivery-focused, customer-facing role suited to someone who combines strong relationship management with structured programme delivery. You will work closely with clinics to ensure successful implementations, drive meaningful product adoption, and maximise customer value over time.
This is a high growth startup environment offering significant exposure, ownership, and autonomy. The pace is fast, priorities evolve, and expectations are high. The role is demanding, but highly rewarding for someone who thrives in an outcome focused, fluid, and high stakes environment. We are looking for an individual who is energised by responsibility, comfortable with ambiguity, and motivated by measurable impact.
Success in this role requires experience delivering technology transformation or implementation programmes, alongside a strong customer and commercial orientation.
What You Will Do
- Customer Lifecycle Ownership
- Own the end-to-end customer journey across onboarding, implementation, adoption, retention, and expansion.
- Act as the primary post-sale partner for assigned clinics.
- Build trusted relationships with clinical, operational, and executive stakeholders.
- Onboarding & Implementation
- Lead structured onboarding and implementation programmes.
- Coordinate cross-functional resources, including Product, Engineering, and Support.
- Drive clear timelines, milestones, risks, and outcomes.
- Ensure customers achieve early value and successful go-live.
- Adoption & Value Realisation
- Proactively drive product usage and workflow adoption.
- Develop success plans aligned to clinic objectives.
- Identify gaps, friction points, and optimisation opportunities.
- Deliver enablement, guidance, and best practice recommendations.
- Retention & Growth
- Monitor customer health, engagement, and risk signals.
- Act early to mitigate churn risk.
- Identify and develop expansion opportunities.
- Partner with customers to unlock additional value from the platform.
- Internal Collaboration
- Translate customer feedback into actionable insights.
- Partner closely with Product and Engineering on improvements.
- Contribute to evolving engagement and success playbooks.
What Good Looks Like
- Customers successfully onboarded and implemented within SLA.
- Strong staff engagement, product adoption and workflow integration.
- High customer satisfaction and retention.
- Consistent identification of growth opportunities.
- Clear, structured programme delivery.
What We Are Looking For
Essential
- 3+ years experience in a top tier Management Consulting firm focussed on transformation delivery or an Enterprise Customer Success / Engagement Manager role within B2B SaaS.
- Proven experience delivering technology implementation or transformation programmes.
- Strong programme and project management capability.
- Experience managing complex stakeholder environments.
- Commercially aware with a focus on retention and growth.
- Excellent communication and relationship management skills.
- Strong ownership mindset and structured thinking.
Nice to Have
- Experience in healthcare, health tech, or regulated environments.
- Experience working with clinical or operational stakeholders.
- Familiarity with SaaS metrics, adoption frameworks, and customer health models.
What We Offer
- Competitive salary based on experience.
- Stock options in a scaling venture-backed company.
- Hybrid working model - 3 days per week in London Paddington, 2 days work from home.
- Daily lunch allowance for office days.
- Meaningful impact on customer success and company growth.
- High performing, collaborative team culture.
Engagement Manager in England employer: wawa fertility
Contact Detail:
wawa fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the health tech space, especially those who work at companies similar to wawawawa. Use LinkedIn to connect and engage with them; you never know who might have a lead on an Engagement Manager role!
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. Dive deep into how they’re transforming fertility clinics and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences in customer success and technology transformation. Highlight specific examples where you’ve driven product adoption or managed complex stakeholder environments – that’s what will set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team at wawawawa. Let’s get you that Engagement Manager role!
We think you need these skills to ace Engagement Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in customer lifecycle management and any relevant tech transformation projects you've worked on. We want to see how your skills align with our mission!
Showcase Your Relationship Skills: In your application, emphasise your ability to build strong relationships with stakeholders. Share examples of how you've successfully managed complex environments and driven product adoption. We love seeing real-world impact!
Be Clear and Structured: When writing your application, keep it clear and structured. Use bullet points where appropriate and make sure your key achievements stand out. We appreciate a well-organised application that reflects your programme delivery skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at wawa fertility
✨Know the Company Inside Out
Before your interview, dive deep into wawawawa's mission and values. Understand their platform and how it transforms fertility clinics. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Relationship Management Skills
As an Engagement Manager, building trust with clients is key. Prepare examples from your past roles where you've successfully managed relationships, especially in complex environments. Highlight how you’ve navigated challenges and driven customer satisfaction.
✨Demonstrate Your Project Management Prowess
Be ready to discuss specific projects where you led onboarding or implementation programmes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you coordinated resources and ensured successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about potential challenges in customer engagement and how you would address them. This will showcase your structured thinking and ownership mindset, which are crucial for the role.