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- Tasks: Own the customer journey from onboarding to long-term growth and retention.
- Company: Join a high-growth health tech SaaS company transforming fertility care.
- Benefits: Enjoy a fast-paced startup environment with ownership and autonomy.
- Why this job: Make a real impact in healthcare while working with innovative technology.
- Qualifications: Experience in technology transformation and strong relationship management skills.
- Other info: Dynamic role with significant exposure and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
wawa is a high-growth health tech SaaS company transforming how fertility clinics operate and care for patients. Our platform is used by leading clinics globally to streamline clinical workflows, improve operational efficiency, and enable better patient experiences. We sit at the centre of clinic operations, supporting complex, mission-critical processes that directly impact clinical teams and patient outcomes.
Fertility care is evolving rapidly. Clinics face increasing demand, growing regulatory complexity, and rising expectations around efficiency, accuracy, and patient experience. We exist to power this evolution. We are scaling quickly across international markets, backed by leading investors and driven by a clear mission: to help clinics operate smarter, move faster, and deliver exceptional care. Joining wawa means working at the intersection of healthcare, technology, and meaningful real-world impact.
We are looking for an Engagement Manager to own the full customer lifecycle, from onboarding, implementation and activation through long-term adoption, retention, and growth. This is a commercial and delivery-focused, customer-facing role suited to someone who combines strong relationship management with structured programme delivery. You will work closely with clinics to ensure successful implementations, drive meaningful product adoption, and maximise customer value over time. This is a high growth startup environment offering significant exposure, ownership, and autonomy. The pace is fast, priorities evolve, and expectations are high. The role is demanding, but highly rewarding for someone who thrives in an outcome focused, fluid, and high stakes environment. We are looking for an individual who is energised by responsibility, comfortable with ambiguity, and motivated by measurable impact.
Success in this role requires experience delivering technology transformation or implementation programmes, alongside a strong customer and commercial orientation.
What You Will Do
- Own the end-to-end customer journey across onboarding, implementation, adoption, retention, and expansion.
- Act as the primary post-sale partner for assigned clinics.
- Build trusted relationships with clinical, operational, and executive stakeholders.
Engagement Manager employer: wawa fertility
Contact Detail:
wawa fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the health tech space, especially those who know about wawa. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding wawa's mission and values. Show us how your experience aligns with our goals in transforming fertility clinics. We love candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed customer relationships and delivered tech solutions. We want to hear about your impact!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that Engagement Manager role!
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in customer lifecycle management and any relevant tech transformation projects. We want to see how your skills align with our mission at wawa!
Showcase Your Relationship Skills: In your application, emphasise your ability to build strong relationships with clients. Share examples of how you've successfully managed customer interactions and driven product adoption. We love seeing real-world impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially in a fast-paced environment like ours!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at wawa fertility
✨Know the Company Inside Out
Before your interview, dive deep into wawa's mission and values. Understand how their platform transforms fertility clinics and enhances patient experiences. This knowledge will not only impress your interviewers but also help you articulate how your skills align with their goals.
✨Showcase Your Relationship Management Skills
As an Engagement Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or led projects. Highlight how you navigated challenges and drove customer satisfaction, as this will resonate well with the role.
✨Demonstrate Your Adaptability
Given the fast-paced nature of a high-growth startup, be ready to discuss how you've thrived in dynamic environments. Share specific instances where you adapted to changing priorities or tackled ambiguity, showcasing your ability to remain focused on outcomes despite challenges.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about wawa's growth plans, team dynamics, and how they measure success in the Engagement Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.