Senior Application & Technology Owner (m/f/d) in City of Westminster

• Take end-to-end technical and operational ownership of enterprise workplace applications, tools, and Smart Building solutions.
• Ensure the continuous availability, stability, performance, and reliability of applications in daily business operations (BAU).
• Oversee application maintenance, incident resolution, problem management, defect handling, and operational improvements.
• Monitor application health, service performance, and vendor delivery against agreed SLAs.
• Manage application support processes, operational documentation, and escalation procedures.
• Coordinate maintenance activities, system updates, patches, releases, and ongoing application enhancements.
• Ensure that existing applications and tools are functioning correctly and are effectively supported throughout their life cycle.

Application Lifecycle, Roadmap & Continuous Improvement

• Own and maintain application roadmaps, including maintenance planning, technology upgrades, enhancements, and future development requirements.
• Manage the application enhancement backlog and coordinate the implementation of new features and functionalities.
• Evaluate existing applications and capabilities to identify opportunities for optimisation, standardisation, and reuse.
• Identify, document, prioritise, and actively manage technical debt.
• Assess business requirements, evaluate technical feasibility, and recommend sustainable solutions.
• Support application rationalisation, platform consolidation, re-platforming, and decommissioning initiatives.
• Ensure alignment between application development, operational stability, and enterprise technology standards.

IT Service Management & Tool Governance

• Oversee application-related IT service management processes, potentially leveraging ServiceNow or comparable ITSM platforms.
• Coordinate incident, problem, change, and release management activities with internal IT teams and external service providers.
• Maintain operational governance, service documentation, runbooks, and application ownership records.
• Ensure appropriate service monitoring, issue tracking, reporting, and continuous service improvement.
• Work closely with vendors and business stakeholders to ensure sustainable application support and maintenance arrangements.

Transition, Go-Live & Operational Readiness

• Lead technical readiness activities, including UAT oversight, integration testing, and defect triage.
• Coordinate go-live preparation, Early Life Support (ELS), hypercare, and transition into stable business-as-usual operations.
• Ensure successful handover from project delivery teams into application operations.
• Manage operational acceptance, knowledge transfer, documentation, and formal transition sign-off.
• Validate that applications are supportable, maintainable, and operationally stable before entering BAU.

Technical Delivery & Stakeholder Management

• Lead application-related technical initiatives and improvements across local and global real-estate environments.
• Coordinate internal IT teams, Workplace Services, Facilities Management, Real Estate teams, and external vendors.
• Support project planning, resource coordination, budgeting, risk management, and technical delivery where required.
• Act as a trusted technical partner to business stakeholders, providing guidance on solution feasibility, architecture, and technology decisions.
• Provide regular reporting on application performance, operational risks, technical debt, roadmap execution, and service improvement., The ideal candidate is an operations-driven Application Owner with strong technical governance and delivery capabilities, rather than a traditional Project Manager focused primarily on implementation
• We are specifically looking for professionals who have taken long-term responsibility for running, maintaining, supporting, and continuously improving business-critical enterprise applications
• Priority: RUN Operations - Application Ownership - Maintenance & Stability - Lifecycle & Roadmap Management - Stakeholder Management - Project Delivery - Smart Building Domain Knowledge.
  Experience with Smart Building technologies is highly desirable; however, candidates with a strong background in enterprise application ownership, IT service operations, and application life cycle management will also be considered., Professional Experience & Application Ownership

Professional Experience & Application Ownership

• Proven experience as a Senior Application Owner, Technology Owner, Application Manager, or IT Service Owner in an enterprise environment.
• Strong hands-on experience in application operations (RUN), maintenance, support, and business-as-usual service management.
• Demonstrated responsibility for maintaining business-critical applications and ensuring their stability, availability, and performance.
• Experience managing the entire application life cycle, including operational support, maintenance, upgrades, enhancements, and roadmap planning.
• Strong understanding of incident management, problem management, change management, release management, and vendor coordination.
• Proven experience with application transition from project delivery into stable operations, including UAT, go-live, ELS/hypercare, and BAU handover.

Technical & Operational Competencies

• Good knowledge of enterprise application environments, system integrations, application dependencies, and technical service operations.
• Ability to assess technical feasibility, manage technical debt, and make sustainable application life cycle decisions.
• Experience managing application enhancement backlogs, maintenance schedules, and continuous improvement initiatives.
• Familiarity with IT Service Management (ITSM) processes and tools, such as ServiceNow or comparable platforms.
• Ability to oversee external support providers, monitor SLAs, and ensure effective operational governance.

Delivery & Stakeholder Management

• Proven experience supporting application-related projects and technical changes while maintaining operational service continuity.
• Experience coordinating technical activities across multiple locations, business units, or regions.
• Strong stakeholder-management and communication skills when working with business teams, IT leadership, and external vendors.
• Practical project-management experience using Agile, Scrum, PRINCE2, PMP, or equivalent approaches.
• Experience with structured change-management methods, such as Prosci, ADKAR, or equivalent frameworks., Experience with Smart Building technologies, including IoT, Building Management Systems (BMS), occupancy analytics, energy monitoring, and occupant-facing applications.
• Previous experience in corporate real estate, workplace technology, or facilities management environments.
• Practical experience with ServiceNow modules, configurations, or integrations in an enterprise IT environment.
• Experience supporting applications across international or multi-region real-estate portfolios.
• Knowledge of enterprise architecture, application rationalisation, and platform consolidation.
• Awareness of ISO 27001, GDPR, and relevant IT governance standards.
• Experience working within complex, matrixed global organisations.
• Relevant IT service management certification, such as ITIL Foundation or higher.

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