At a Glance
- Tasks: Support property management and enhance guest experiences through effective communication and coordination.
- Company: Dynamic property management firm with a focus on client satisfaction.
- Benefits: 33 days holiday, pension contributions, and a vibrant office in central Edinburgh.
- Other info: Opportunity for travel across Scotland and England, with excellent career growth potential.
- Why this job: Join a fast-paced team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality or property management, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Client Executive to support the performance and management of a diverse property portfolio, covering both short-term and long-term rental assets. Acting at the intersection of client management, distribution, and operations, this role ensures that property owners, guests, and internal teams receive high-quality, proactive support. This is an ideal role for someone with strong client service and operational coordination skills who is eager to grow through hands-on portfolio management, close collaboration with cross‑functional teams, and active involvement in improving listing performance across online travel agencies (OTAs)—focusing on delivering excellent communication, maintaining high-quality standards, and driving consistent portfolio performance.
Responsibilities
- Act as the primary day‑to‑day operational contact for assigned property owners.
- Maintain strong and professional relationships through responsive communication.
- Manage and resolve client queries in coordination with internal teams.
- Track all client requests and ensure timely follow‑through to completion.
- Manage the central client support inbox, ensuring all enquiries receive timely responses.
- Triage incoming requests and distribute tasks to relevant teams where appropriate.
- Keep accurate records of all client communications and requests.
- Monitor and respond to guest reviews across major OTAs (Booking.com, Airbnb, Expedia, Google, TripAdvisor).
- Ensure all responses meet company tone, quality, and brand standards.
- Identify recurring feedback issues and elevate operational concerns internally.
- Track property review scores and highlight opportunities to improve guest satisfaction.
- Ensure all properties are accurately represented across OTA platforms.
- Regularly review listings to verify accuracy for photography, descriptions, amenities, and key details.
- Collaborate with internal teams to update, refine, or improve listing content.
- Support the onboarding and launch of new listings to meet quality standards before going live.
- Maintain high visual and content standards for all listings.
- Identify opportunities to improve conversion rates through enhanced imagery or descriptions.
- Coordinate with relevant teams to execute visual and content updates.
- Monitor and report on the overall online performance and presentation of properties.
- Flag underperforming listings and recommend improvements.
- Support the preparation of performance reporting or updates for property owners as required.
- Assist in the management of long‑term rental properties.
- Handle tenant communications and respond to property‑related queries.
- Coordinate maintenance and operational requests with internal teams.
- Maintain records of tenancy information and important dates.
- Work closely with operations, revenue management, and connectivity teams to resolve property or client issues.
- Ensure operational matters raised by guests or clients are escalated and resolved efficiently.
Requirements
- Experience in hospitality, property management, or short‑term rental operations.
- Excellent written communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High attention to detail.
- Ability to collaborate effectively with multiple teams in a fast‑paced environment.
- Experience managing or updating OTA listings desirable.
- Experience responding to guest reviews desirable.
- Exposure to long‑term tenancy or residential property management desirable.
- Familiarity with property management systems (e.g., Guesty) desirable.
Benefits
- 33 days of holidays including bank holidays.
- Pension contributions per auto-enrollment regulations.
- Based at offices in central Edinburgh.
- Some travel in Scotland and England may be required.
Client Executive employer: WavesReach
Join a dynamic team in the heart of Edinburgh as a Client Executive, where you will thrive in a supportive work culture that prioritises professional growth and collaboration. With 33 days of holiday and a focus on maintaining high-quality standards, this role offers a unique opportunity to enhance your skills in property management while working closely with cross-functional teams to drive portfolio performance. Experience the vibrant atmosphere of our central Edinburgh office, where your contributions will directly impact client satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and hospitality sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience in client service and operational coordination. Use real examples of how you've improved performance or resolved issues in past roles. This will give you an edge when chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. A well-timed email can make all the difference!
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and networking contacts. Use tools or apps to manage your job search effectively. And don’t forget to apply through our website for the best chance at landing that Client Executive role!
We think you need these skills to ace Client Executive
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about client management, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can maintain strong relationships with property owners and guests.
Be Organised in Your Approach:We love a candidate who can juggle multiple priorities! In your application, mention any experience you have in managing tasks or projects. This will show us that you can handle the fast-paced environment we thrive in.
Attention to Detail is Key:This role requires a keen eye for detail, especially when it comes to property listings. Make sure to proofread your application and highlight any relevant experience where attention to detail made a difference in your previous roles.
Tailor Your Application to Us:Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Show us how your skills and experiences align with what we’re looking for, and don’t forget to apply through our website!
How to prepare for a job interview at WavesReach
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the types of properties the company manages. Familiarise yourself with both short-term and long-term rental operations, as well as the key challenges property owners face. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As a Client Executive, communication is key. Prepare examples of how you've effectively managed client relationships in the past. Think about times when you resolved queries or improved client satisfaction through proactive communication. Be ready to discuss these experiences during the interview.
✨Highlight Your Organisational Skills
This role requires juggling multiple priorities, so be prepared to talk about your organisational strategies. Share specific tools or methods you use to keep track of tasks and ensure timely follow-through. This will show that you can handle the fast-paced environment and maintain high-quality standards.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in property management. Bring examples of how you've ensured accuracy in listings or communications in previous roles. Discuss any experience you have with monitoring guest reviews and making improvements based on feedback, as this aligns perfectly with the responsibilities of the position.
