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- Tasks: Help tenants maximise their income and sustain their homes through excellent customer service.
- Company: Waverley Housing, a leading provider of affordable homes in the Scottish Borders.
- Benefits: Flexible hybrid working, competitive salary, and a chance to make a real difference.
- Other info: Opportunity for career growth and travel within vibrant communities.
- Why this job: Join a passionate team and create great communities while tackling poverty.
- Qualifications: Enthusiastic, motivated, and customer-focused individuals are encouraged to apply.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about providing great customer service for our tenants, helping our tenants to maximise their income and sustain their home? Waverley Housing is a leading provider of quality, affordable homes and services in the Scottish Borders and our vision is to create great communities to live in.
We are looking for a professional, enthusiastic, motivated and customer focussed Tenant Income Maximisation Adviser to join our Housing and Customer Services Team. This is a varied and rewarding role where you will have the opportunity to build strong relationships with tenants, colleagues, and the partners we work with. While making a tangible difference to helping to maximise the income of tenants, ensuring they can afford to heat their home efficiently and to work together within our communities to tackle both in work and out of work poverty.
At Waverley Housing, we believe in flexible, modern ways of working and we offer hybrid working arrangements. Although this role will require travel to and from our communities, you will have the ability to do this from the office base, at a minimum of two days per week, or remotely. Current use of a pool car and occasional requirement for own vehicle.
Waverley Housing is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community.
Closing Date for Applications: Applications should be received no later than Monday 8 June 2026. Should sufficient applications be received we reserve the right to close the application process early. Interviews will be held on Tuesday 16 June 2026.
Tenant Income Maximisation Adviser - 470469 in Hawick employer: Waverley Housing
Contact Detail:
Waverley Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Income Maximisation Adviser - 470469 in Hawick
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Waverley Housing and understand their mission. Tailor your answers to show how you can help tenants maximise their income and create great communities.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've helped others in the past. This will demonstrate your passion for supporting tenants.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Waverley Housing team.
We think you need these skills to ace Tenant Income Maximisation Adviser - 470469 in Hawick
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping tenants shine through. We want to see how much you care about providing great customer service and making a difference in our communities.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can build strong relationships, so share examples that showcase your ability to connect with people.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand why you’re the perfect fit for the Tenant Income Maximisation Adviser role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Waverley Housing
✨Know Your Stuff
Make sure you understand the role of a Tenant Income Maximisation Adviser. Familiarise yourself with the challenges tenants face regarding income and housing. This will help you demonstrate your passion for customer service and your ability to make a difference.
✨Showcase Your People Skills
Since this role is all about building relationships, think of examples from your past experiences where you've successfully helped others. Be ready to discuss how you can connect with tenants and work collaboratively with colleagues and partners.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you would handle specific situations, like helping a tenant struggling with their bills. Think through your approach and be ready to explain your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about Waverley Housing's approach to community engagement or their hybrid working model. This shows your genuine interest in the role and helps you assess if it's the right fit for you.