At a Glance
- Tasks: Support compliance activities and manage records for property services.
- Company: Waverley Borough Council, dedicated to high-quality community services.
- Benefits: Hybrid working, training opportunities, generous leave, and pension scheme.
- Other info: Be part of a collaborative environment with excellent career growth.
- Why this job: Join a team shaping the future of public services in West Surrey.
- Qualifications: Strong admin, data management, and communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
At Waverley Borough Council, we're proud of our commitment to delivering high-quality services to our communities. We're seeking a skilled Compliance Support Officer to join our Team and help us shape a better borough.
About the Role
This role provides administrative and operational support to the Compliance Team within Property Services, ensuring that statutory compliance activities are effectively managed, monitored, and reported. The postholder is responsible for maintaining accurate compliance records, coordinating information between contractors and internal teams, producing performance reports and data analysis, and supporting regulatory compliance processes.
Key duties
- Managing compliance databases and certification records
- Compiling KPI and Tenant Satisfaction Measure reports
- Administering contractor orders and invoices
- Supporting budget planning
- Overseeing compliance-related communications such as inbox management and no-access procedures
The role also involves working closely with contractors, residents, and colleagues to ensure compliance workstreams are delivered efficiently and customer needs are met.
Additional responsibilities
In addition, the postholder contributes to service improvement initiatives, promotes excellent customer service, ensures compliance with GDPR, safeguarding, equality and diversity requirements, and supports the team's health and safety responsibilities. Success in the role requires strong organisational, communication, data management, and stakeholder engagement skills, alongside a commitment to continuous improvement and regulatory compliance.
Essential skills and experience
This role requires strong administrative, organisational, and data management skills to maintain compliance records, coordinate contractors, and support regulatory compliance activities. The successful candidate should be proficient in data analysis, reporting, KPI monitoring, and Microsoft Excel, with the ability to produce accurate reports and identify trends. Excellent communication and customer service skills are essential for liaising with residents, contractors, and colleagues, explaining technical information clearly, and managing enquiries professionally. The role also requires experience in financial administration, including raising works orders, checking invoices, and supporting budget planning. Candidates should demonstrate strong attention to detail, the ability to manage multiple priorities, and a collaborative approach to teamwork. Knowledge of GDPR, safeguarding, health and safety, and compliance processes is important, alongside a proactive mindset focused on service improvement and continuous development.
Future of the Council
From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, following the government's confirmed plans for local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities, East Surrey and West Surrey, with West Surrey taking responsibility for the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking. As we move towards this transition, our focus remains firmly on delivering high-quality, value-for-money services and staying true to our shared organisational values of Collaboration, Wellbeing, Trusted, Value for Money and Professionalism.
We recognise that any period of organisational change can bring questions, particularly regarding future structures and working arrangements. Throughout this process, we are committed to supporting our colleagues with transparency and care prioritising wellbeing, maintaining a trusted and open dialogue, and ensuring continued access to learning and professional development opportunities. While the exact shape of the new West Surrey Council beyond 2027 is still being developed, joining us now means becoming part of an organisation where collaboration thrives and where your contribution will directly influence one of the most significant local government transformations in decades. You'll gain valuable experience, play an active role in shaping the future of public services across West Surrey, and work within a team committed to professionalism and delivering outstanding outcomes for our communities. Together, we will ensure a smooth transition and continue to deliver exceptional services for residents both now and into the future.
In return for your valued contribution, we offer a competitive benefits package which includes:
- Hybrid and agile working policies
- Training and development opportunities including apprenticeships
- Generous annual leave and flexi time
- An employee assistance programme
- Membership of the Local Government Pension Scheme
Compliance Support Officer employer: Waverley Borough Council
Waverley Borough Council is an excellent employer, offering a supportive work culture that prioritises community impact and employee well-being. With flexible working arrangements and generous benefits, employees have the opportunity to grow within a collaborative environment while making a meaningful difference in the lives of local residents.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Support Officer
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Waverley Borough Council looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Support Officer
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Waverley Borough Council. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Waverley Borough Council
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Waverley Borough Council’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
