At a Glance
- Tasks: Be the first point of contact for customers, resolving IT issues and requests.
- Company: Join Wavenet, a dynamic and customer-focused IT team in Wakefield.
- Benefits: Permanent full-time role with competitive pay and opportunities for skill development.
- Other info: Fast-paced environment with a focus on service improvement and data quality.
- Why this job: Make a real difference in customer experience while enhancing your technical skills.
- Qualifications: Strong communication skills and a passion for IT support.
The predicted salary is between 31500 - 38500 £ per year.
Wavenet is seeking a Service Desk Analyst in Wakefield to join our busy, customer-focused IT team.
You will be the first point of contact for customers, partners and suppliers, handling incidents and requests with clear communication and a focus on rapid resolution.
You will work around a 7.5-hour shift (8am–6pm) on a permanent, full-time basis, contributing to service improvement and data quality while developing technical skills in a fast-paced environment.
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Service Desk Analyst - IT Support & Customer Experience in Wakefield employer: Wavenet
As a Network Engineer at our forward-thinking technology provider, you'll thrive in a dynamic work culture that prioritises innovation and excellence. With a hybrid working model, generous annual leave, and a comprehensive wellbeing programme, we are dedicated to supporting your professional growth and ensuring a healthy work-life balance. Join us in a role where your passion for technology will directly contribute to our mission of keeping customers connected and secure.
