Wavenet is seeking a Senior Service Desk Analyst to join our IT support team in Wakefield. You will lead and mentor analysts, manage complex IT tickets, and drive service improvements across the desk to ensure excellent customer experience.
The role requires strong ITIL knowledge, proven SLA performance, and the ability to coach colleagues while collaborating with internal teams and vendors. Hybrid working is available with a 7.5-hour shift between 7am–7pm.
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Senior Service Desk Lead – Hybrid, 28 Days Leave in Wakefield employer: Wavenet
Wavenet is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture in Solihull. With generous annual leave, comprehensive health benefits, and the innovative Wavenet Academy for continuous learning, we empower our IT Support Engineers to thrive in a collaborative environment while ensuring they have the tools and support needed to excel in their roles. Join us to be part of a forward-thinking team dedicated to making businesses brilliant.
