At a Glance
- Tasks: Support customers by managing queries, building relationships, and coordinating services.
- Company: Wavenet, a forward-thinking managed services provider in cybersecurity and communications.
- Benefits: Generous leave, private medical coverage, health plans, and a focus on wellbeing.
- Other info: Join a collaborative team with excellent growth opportunities and a supportive environment.
- Why this job: Be the key link between customers and Account Managers, making a real impact.
- Qualifications: Experience in IT/telecoms, strong communication skills, and a customer-first mindset.
The predicted salary is between 38250 - 46750 £ per year.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Role overview
The Business Support Executive is central to how Wavenet looks after its customers. Working hand in hand with the Account Management team, the role is about building relationships, understanding customer challenges and taking ownership of customer interactions from start to finish. It's a hands-on, customer-facing role with real breadth — spanning customer engagement, quotations, customer queries, service coordination and commercial account development. As the lynchpin between the customer and the Account Manager, you'll keep the customer experience high and free up Account Managers to focus on strategic work — building deep expertise and a genuine reputation as a trusted go-to for your customers along the way.
What you’ll be doing
- General sales administration — creating and managing quotations, progressing orders and updating deals in our CRM
- Building positive relationships with your Account Managers and customers through proactive contact by phone, email and Teams
- Attending customer review calls and assisting with follow-up actions
- Acting as an extension of the account relationship, giving customers a consistent, professional experience
- Working with suppliers and vendors, and handling bids and deal registrations
- Expediting orders and customer queries to resolution, working alongside other Wavenet teams and our suppliers
- Owning straightforward quote requests end to end, keeping the customer updated throughout
- Identifying upsell opportunities and white space, offering alternative solutions and handing off to Sales Specialists as needed
Qualifications
What great looks like
- You understand the deal and the customer, not just the paperwork
- You make Account Managers more strategic by working closely with them and communicating regularly
- You own queries and requests and see them through to resolution
- You manage multiple requests and queries for multiple customers accurately, even under pressure
- You're proactive with updates to customers and Account Managers — they never have to chase you
Desired skills and experience
- Experience in the IT and telecommunications market
- Experience working with high-profile customers in a fast-paced environment
- Experience dealing and negotiating with suppliers and vendors
- Strong attention to detail and good IT skills
- Highly organised, able to prioritise a dynamic workload around department priorities and customer demands
- Good time management, drive and ambition, and comfortable working in a dynamic environment
- A customer-first mindset and a willingness to get stuck in
- Strong communication and interpersonal skills to work with Account Managers and customers
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Here’s a closer look at what we offer:
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Business Support Executive in Stretford employer: Wavenet
Wavenet is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture in Solihull. With generous annual leave, comprehensive health benefits, and the innovative Wavenet Academy for continuous learning, we empower our IT Support Engineers to thrive in a collaborative environment while ensuring they have the tools and support needed to excel in their roles. Join us to be part of a forward-thinking team dedicated to making businesses brilliant.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Executive in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wavenet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wavenet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Executive in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wavenet:Your cover letter is your chance to shine! Tell us why you want to work at Wavenet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wavenet!
How to prepare for a job interview at Wavenet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
