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- Tasks: Lead a team to deliver top-notch technical support and mentor service desk engineers.
- Company: Join Wavenet, the UK's largest managed service provider with a collaborative culture.
- Benefits: Enjoy 25 days of annual leave, private medical coverage, and access to Wavenet Academy.
- Why this job: Make a real impact by guiding a team and enhancing customer onboarding experiences.
- Qualifications: Advanced IT skills, leadership experience, and strong communication abilities required.
- Other info: Embrace a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As the Technical Lead for our IT Service Desk, you'll be essential in guiding our team to deliver exceptional technical support. You'll mentor service desk engineers and collaborate on customer onboarding, ensuring a smooth operation.
Key Responsibilities
- Oversee daily operations and identify trends for continuous improvement in technical performance.
- Coach team members, enhance skills, and develop personalised growth plans to foster professional development.
- Act as the go-to person for complex technical issues, staying updated on industry trends and best practices.
- Implement best practices to ensure high-quality support and efficiency within the service desk.
- Organise training sessions to share knowledge and promote ongoing learning among team members.
- Collaborate with teams to ensure a seamless customer onboarding process, addressing any technical challenges.
- Represent the Service Desk in meetings, contributing insights for effective solutions and decision-making.
- Determine needs for on-site visits and prioritise remote support strategies to enhance service delivery.
- Manage and document changes to IT systems, ensuring compliance and smooth implementation through thorough change control processes.
Qualifications Skills and Experience
- Advanced technical skills in IT systems, networking, and support.
- Proficiency in Microsoft technologies, cloud services, and virtualization.
- Strong communication abilities to engage effectively with diverse stakeholders.
- Proven leadership experience in an IT Service Desk environment.
- A collaborative approach and a commitment to continuous learning.
Additional Information
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Technical Lead in Solihull employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. The more people you know, the better your chances of landing that Technical Lead role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past projects and achievements. This will help you stand out during interviews and demonstrate your expertise in IT systems and support.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your leadership experience and how you've mentored others in a service desk environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Wavenet and contributing to our collaborative culture.
We think you need these skills to ace Technical Lead in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Lead role. Highlight your leadership experience in IT Service Desk environments and any relevant technical skills, especially in Microsoft technologies and cloud services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your commitment to continuous learning and collaboration.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application showcases your ability to engage with diverse stakeholders. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
As a Technical Lead, you’ll need to showcase your advanced technical skills. Brush up on IT systems, networking, and Microsoft technologies before the interview. Be ready to discuss specific projects where you've implemented these skills.
✨Showcase Your Leadership Style
Prepare examples of how you've mentored team members or improved team performance in previous roles. Highlight your collaborative approach and commitment to continuous learning, as these are key for the role.
✨Understand the Company Culture
Familiarise yourself with the company’s values and the importance they place on teamwork and wellbeing. This will help you align your answers with their culture during the interview, showing that you’re a great fit.
✨Prepare for Scenario-Based Questions
Expect questions about handling complex technical issues or improving service desk operations. Think of specific scenarios from your past experience where you successfully navigated challenges and contributed to team success.
