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- Tasks: Monitor and maintain IT environments, solving issues before they impact clients.
- Company: Join Wavenet, a leading managed services provider focused on future-proofing businesses.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and wellness programmes.
- Why this job: Be part of a proactive team that values curiosity and continuous improvement.
- Qualifications: 1+ year in IT support, strong problem-solving skills, and clear communication.
- Other info: Great career growth opportunities in a supportive, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
We’re looking for a curious, detail-oriented, and proactive IT professional to join our growing team. In this role, you’ll play a key part in keeping our clients’ IT environments secure, resilient, and performing at their best—often by solving problems before anyone even notices them. If you enjoy automation, preventative maintenance, and continuous improvement—and you like working in a collaborative, supportive environment—this role could be a great fit for you.
Your work will focus on maintaining system health, improving reliability, and strengthening security across diverse client environments. Responsibilities include, but aren’t limited to:
- Proactively monitoring IT environments, triaging alerts, resolving issues, and escalating where appropriate—before they impact business operations
- Deploying and managing Windows and third-party application patches across servers, endpoints, firewalls, and access points
- Managing the ManageEngine console, including enhanced third-party patching for a subset of customers
- Monitoring and maintaining Datto and Veeam backup solutions to ensure consistent, successful backups
- Performing routine backup validation and recovery testing
- Onboarding customers to Proactive Services, including Remote Monitoring & Management (RMM), Patch Management, Datto SaaS Protection, and Datto BCDR
- Monitoring, renewing, and applying SSL certificates
- Creating scripts and automated tasks (e.g., PowerShell) to improve efficiency, consistency, and reliability
We value skills, curiosity, and a growth mindset over ticking every box. If you meet most of the criteria below, we encourage you to apply.
Required Experience & Skills:
- 1+ year of experience in an IT support or operations role
- Experience working with RMM platforms and alert management
- Solid understanding of Windows Server and Windows Workstation environments
- Strong problem-solving skills with attention to detail
- Clear, professional communication skills and a commitment to following best practices and processes
Nice to Have (But Not Essential):
- Hands-on experience with patch management tools, particularly ManageEngine
- Experience managing or troubleshooting Datto and Veeam backup solutions
- Familiarity with firewall firmware updates and network patching
- Scripting or automation experience (PowerShell or similar)
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
Proactive Services Engineer (Hiring Immediately) in Solihull employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Services Engineer (Hiring Immediately) in Solihull
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who might be looking for a proactive services engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your automation scripts and problem-solving projects. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common IT scenarios. Think about how you’d handle specific issues in a proactive manner—this is key for the role at Wavenet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Proactive Services Engineer (Hiring Immediately) in Solihull
Some tips for your application 🫡
Show Your Curiosity: We love a curious mind! When you're writing your application, make sure to highlight your eagerness to learn and grow in the IT field. Share examples of how you've tackled challenges or sought out new knowledge in your previous roles.
Be Detail-Oriented: Attention to detail is key for a Proactive Services Engineer. In your application, showcase your ability to spot issues before they escalate. Use specific examples from your experience that demonstrate your meticulous approach to problem-solving.
Communicate Clearly: Clear communication is essential in our collaborative environment. Make sure your application is well-structured and free of jargon. We want to see how you can convey complex ideas simply and effectively, so don’t hesitate to share your communication style.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive—just like the role we’re hiring for!
How to prepare for a job interview at Wavenet
✨Know Your Tech
Make sure you brush up on your knowledge of Windows Server and Workstation environments. Wavenet is looking for someone who can hit the ground running, so be ready to discuss your experience with RMM platforms and alert management.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Highlight your attention to detail and how you've proactively resolved problems before they escalated. This will demonstrate your fit for the Proactive Services Engineer role.
✨Communicate Clearly
Wavenet values clear and professional communication. Practice articulating your thoughts and experiences succinctly. You might even want to do a mock interview with a friend to get comfortable with discussing your skills and experiences.
✨Emphasise Continuous Improvement
Since the role involves automation and preventative maintenance, be prepared to talk about any scripting or automation projects you've worked on. Show your curiosity and growth mindset by discussing how you stay updated with the latest tech trends and tools.