At a Glance
- Tasks: Monitor and maintain IT environments, solving issues before they impact clients.
- Company: Join Wavenet, the UK's largest managed service provider with a supportive culture.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and wellness programmes.
- Other info: Dynamic team environment with opportunities for continuous learning and career growth.
- Why this job: Make a real difference in IT security and performance while growing your skills.
- Qualifications: 1+ year in IT support, strong problem-solving skills, and clear communication.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a curious, detail-oriented, and proactive IT professional to join our growing team as a Proactive Services Engineer. In this role, you’ll play a key part in keeping our clients’ IT environments secure, resilient, and performing at their best—often by solving problems before anyone even notices them. If you enjoy automation, preventative maintenance, and continuous improvement—and you like working in a collaborative, supportive environment—this role could be a great fit for you.
About the Role
Your work will focus on maintaining system health, improving reliability, and strengthening security across diverse client environments. Responsibilities include, but aren’t limited to:
- Proactively monitoring IT environments, triaging alerts, resolving issues, and escalating where appropriate—before they impact business operations
- Deploying and managing Windows and third-party application patches across servers, endpoints, firewalls, and access points
- Managing the ManageEngine console, including enhanced third-party patching for a subset of customers
- Monitoring and maintaining Datto and Veeam backup solutions to ensure consistent, successful backups
- Performing routine backup validation and recovery testing
- Onboarding customers to Proactive Services, including Remote Monitoring & Management (RMM), Patch Management, Datto SaaS Protection, and Datto BCDR
- Monitoring, renewing, and applying SSL certificates
- Creating scripts and automated tasks (e.g., PowerShell) to improve efficiency, consistency, and reliability
What We’re Looking For
We value skills, curiosity, and a growth mindset over ticking every box. If you meet most of the criteria below, we encourage you to apply.
Required Experience & Skills
- 1+ year of experience in an IT support or operations role
- Experience working with RMM platforms and alert management
- Solid understanding of Windows Server and Windows Workstation environments
- Strong problem-solving skills with attention to detail
- Clear, professional communication skills and a commitment to following best practices and processes
Nice to Have (But Not Essential)
- Hands-on experience with patch management tools, particularly ManageEngine
- Experience managing or troubleshooting Datto and Veeam backup solutions
- Familiarity with firewall firmware updates and network patching
- Scripting or automation experience (PowerShell or similar)
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Here’s a closer look at what we offer:
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
Proactive Services Engineer in Solihull employer: Wavenet
At Wavenet, we pride ourselves on being an exceptional employer that values curiosity and a growth mindset. Our collaborative work culture fosters continuous improvement and innovation, while our comprehensive benefits package—including generous annual leave, private medical coverage, and dedicated wellbeing support—ensures that our employees thrive both personally and professionally. Join us in a role where you can make a meaningful impact in the IT landscape, all within a supportive environment that champions work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Proactive Services Engineer in Solihull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wavenet values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wavenet might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wavenet!
✨Direct Apply to Wavenet
Let's not forget to apply directly through the Wavenet website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Proactive Services Engineer in Solihull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wavenet.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wavenet. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wavenet
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
