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For Companies At a Glance
- Tasks: Monitor and maintain IT environments, solving issues before they impact clients.
- Company: Join Wavenet, the UK's largest managed service provider with a supportive culture.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and wellness programmes.
- Why this job: Make a real difference in IT security and performance while growing your skills.
- Qualifications: 1+ year in IT support, strong problem-solving skills, and clear communication.
- Other info: Dynamic team environment with opportunities for continuous learning and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for a curious, detail-oriented, and proactive IT professional to join our growing team as a Proactive Services Engineer. In this role, you’ll play a key part in keeping our clients’ IT environments secure, resilient, and performing at their best—often by solving problems before anyone even notices them. If you enjoy automation, preventative maintenance, and continuous improvement—and you like working in a collaborative, supportive environment—this role could be a great fit for you.
About the Role
Your work will focus on maintaining system health, improving reliability, and strengthening security across diverse client environments. Responsibilities include, but aren’t limited to:
- Proactively monitoring IT environments, triaging alerts, resolving issues, and escalating where appropriate—before they impact business operations
- Deploying and managing Windows and third-party application patches across servers, endpoints, firewalls, and access points
- Managing the ManageEngine console, including enhanced third-party patching for a subset of customers
- Monitoring and maintaining Datto and Veeam backup solutions to ensure consistent, successful backups
- Performing routine backup validation and recovery testing
- Onboarding customers to Proactive Services, including Remote Monitoring & Management (RMM), Patch Management, Datto SaaS Protection, and Datto BCDR
- Monitoring, renewing, and applying SSL certificates
- Creating scripts and automated tasks (e.g., PowerShell) to improve efficiency, consistency, and reliability
What We’re Looking For
We value skills, curiosity, and a growth mindset over ticking every box. If you meet most of the criteria below, we encourage you to apply.
Required Experience & Skills
- 1+ year of experience in an IT support or operations role
- Experience working with RMM platforms and alert management
- Solid understanding of Windows Server and Windows Workstation environments
- Strong problem-solving skills with attention to detail
- Clear, professional communication skills and a commitment to following best practices and processes
Nice to Have (But Not Essential)
- Hands-on experience with patch management tools, particularly ManageEngine
- Experience managing or troubleshooting Datto and Veeam backup solutions
- Familiarity with firewall firmware updates and network patching
- Scripting or automation experience (PowerShell or similar)
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Here’s a closer look at what we offer:
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
Proactive Services Engineer in Solihull employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Services Engineer in Solihull
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It’s a great way to meet people in the field and get your name out there—plus, you never know who might have a lead on that perfect Proactive Services Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your automation scripts or any projects you've worked on. This gives potential employers a tangible look at what you can do, especially in areas like PowerShell scripting.
✨Tip Number 3
Prepare for interviews by brushing up on common IT scenarios. Think about how you’d handle proactive monitoring or patch management issues. Practising these responses will help you shine when it comes to demonstrating your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive—just like the role we’re hiring for!
We think you need these skills to ace Proactive Services Engineer in Solihull
Some tips for your application 🫡
Show Your Curiosity: We love a curious mind! When you write your application, share examples of how you've explored new technologies or solved problems in creative ways. This will show us that you're proactive and ready to tackle challenges head-on.
Be Detail-Oriented: Attention to detail is key for this role. Make sure your application is free from typos and clearly outlines your relevant experience. Highlight specific projects or tasks where you’ve demonstrated your skills in IT support or operations.
Communicate Clearly: Your communication skills matter to us! Use clear and professional language in your application. Explain your experiences in a way that’s easy to understand, showing us that you can convey complex information effectively.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Wavenet
✨Know Your Tech
Brush up on your knowledge of Windows Server and workstation environments. Be ready to discuss your experience with RMM platforms and alert management, as these are crucial for the Proactive Services Engineer role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've proactively solved IT issues in the past. Highlight your attention to detail and how you’ve prevented problems before they escalated—this will resonate well with the interviewers.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since communication is key in this role, being able to explain complex technical concepts in simple terms will set you apart from other candidates.
✨Demonstrate a Growth Mindset
Be ready to discuss how you embrace learning and continuous improvement. Share any experiences where you’ve taken the initiative to learn new tools or processes, especially in automation or scripting.
