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- Tasks: Support the Offboarding team with admin tasks and customer service.
- Company: Join a dynamic team at Wavenet, focused on collaboration and growth.
- Benefits: Enjoy 25 days of annual leave, health perks, and access to Wavenet Academy.
- Other info: Office-based role fostering teamwork and personal development.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 ÂŁ per year.
The role of Customer Service Specialist is to assist the Offboarding Delivery team with their day-to-day administration across Offboarding services with the suppliers. This will be a varied role as you will be providing administrative support across two areas of Operations.
Responsibilities
- Monitoring the supplier portal to make sure the services have been cancelled
- Performing daily process to review usage and update services accordingly
- Data input, utilising good knowledge of Microsoft apps (Excel, Word etc)
- Order management to make sure your WIP is up to date daily
- Placing/amending orders on supplier portals
- Internal sales support, availability requests etc
- Processing cancellations with suppliers for PSTN line, Broadband and Ethernet
- Service re-in statements on the supplier portal
- Liaising with billing department to make sure services have stopped
- Liaising with Internal departments if needed
- Removing radius details from different portals
Qualifications
- Customer Service Experience: Previous experience in a customer support role, preferably in a call centre.
- Positive Attitude: A strong customer focus and a “can-do” approach.
- Team Player: Willingness to collaborate with colleagues from diverse backgrounds and working styles.
- Communication Skills: Excellent written and verbal communication skills, with attention to detail.
- Multi-tasking Ability: Capable of juggling multiple tasks efficiently while being a resource for your team.
- Organisational Skills: Highly organised with strong time management skills.
- Eagerness to Learn: A desire for personal growth and a willingness to go the extra mile.
- Reliability: A dependable and approachable team member.
- Desire for Impact: Previous experience in telecommunications or ISP support is a plus.
Benefits
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Customer Service Specialist in Solihull employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Solihull
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Wavenet. Check out their social media and website to understand their values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple tasks. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with Microsoft apps like Excel and Word. Share specific examples of how you've used these tools in previous roles to demonstrate your organisational skills and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Specialist in Solihull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience in customer support and any specific skills that match the job description, like your knowledge of Microsoft apps.
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and free of errors. Use a friendly tone that reflects your positive attitude and willingness to help others.
Demonstrate Your Organisational Skills: In your application, mention how you manage multiple tasks efficiently. Share examples from your past experiences where you’ve successfully juggled responsibilities, as this will show us you can handle the varied nature of the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wavenet
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences in a call centre or similar roles, highlighting how you handled challenging situations and maintained a positive attitude.
✨Familiarise Yourself with Microsoft Apps
Since the role involves data input and order management using Microsoft apps like Excel and Word, make sure you’re comfortable navigating these tools. Consider practising some common tasks, such as creating spreadsheets or drafting documents, so you can confidently demonstrate your skills.
✨Show Off Your Organisational Skills
Prepare examples that showcase your organisational abilities. Think of times when you successfully managed multiple tasks or projects simultaneously, and be ready to explain how you prioritised your workload to meet deadlines.
✨Emphasise Team Collaboration
This role requires working closely with various departments, so highlight your experience as a team player. Share specific instances where you collaborated with colleagues from different backgrounds, and how that contributed to achieving a common goal.