At a Glance
- Tasks: Lead a team to deliver top-notch IT support and ensure customer satisfaction.
- Company: Join Wavenet, a forward-thinking company focused on exceptional service.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and collaboration.
- Why this job: Make a real difference by leading a team and improving IT processes.
- Qualifications: Strong leadership skills and experience in client-facing roles required.
The predicted salary is between 31500 - 38500 £ per year.
Wavenet is seeking a Service Desk Manager to lead a team of support engineers and ensure SLA targets are consistently met while delivering high customer satisfaction.
You will monitor performance via dashboards, conduct appraisals, and drive continuous improvement across processes and staffing.
The role requires strong leadership, client-facing acumen, and collaboration with other managers to coordinate skills and resources.
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Service Desk Manager: Lead & Deliver Exceptional IT Support in Shirley employer: Wavenet
As a Network Engineer at our forward-thinking technology provider, you'll thrive in a dynamic work culture that prioritises innovation and excellence. With a hybrid working model, generous annual leave, and a comprehensive wellbeing programme, we are dedicated to supporting your professional growth and ensuring a healthy work-life balance. Join us in a role where your passion for technology will directly contribute to our mission of keeping customers connected and secure.
