Wavenet is seeking a proactive Support Engineer to be the primary contact for client issues, delivering high-quality technical support across desktops, servers, networking, and cloud services. You will troubleshoot incidents, ensure resolutions within SLA, and contribute to continuous service improvements while maintaining excellent communication with customers.
The role emphasizes end-to-end ticket ownership, collaboration with peers and vendors, and detailed documentation to support rapid and
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IT Support Engineer – SLA‑Driven Tech & Security in Sevenoaks employer: Wavenet
Wavenet is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture in Solihull. With generous annual leave, comprehensive health benefits, and the innovative Wavenet Academy for continuous learning, we empower our IT Support Engineers to thrive in a collaborative environment while ensuring they have the tools and support needed to excel in their roles. Join us to be part of a forward-thinking team dedicated to making businesses brilliant.
