At a Glance
- Tasks: Manage and enhance the ServiceNow platform to support business operations and drive service excellence.
- Company: Join Wavenet, a leading managed services provider focused on future-proofing businesses.
- Benefits: Enjoy 25 days of annual leave, private medical coverage, and extensive health and wellbeing programs.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer success in a collaborative environment.
- Qualifications: ServiceNow Certified System Administrator or willingness to obtain certification; strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success.
Wavenet are looking for a proactive and detail-oriented ServiceNow Platform Engineer to manage and maintain our ServiceNow platform. As a key member of the ServiceNow team, you'll ensure the stability, usability, and ongoing enhancement of the platform to support business operations and drive service excellence. This is an excellent opportunity for someone who enjoys working in a hands-on capacity across platform configuration, maintenance, user support, and continuous improvement initiatives.
Key Responsibilities include:
- Administer and maintain the ServiceNow platform, including user access, roles, data policies, and workflows.
- Manage and maintain ServiceNow modules such as ITSM, CSM, SOM, SPM, FSM and others as required.
- Configure forms, lists, catalog items, workflows, business rules, and notifications.
- Work with end-users to resolve issues, provide guidance, and enhance user adoption.
- Collaborate with development and business teams to deliver platform enhancements.
- Maintain documentation related to configuration, processes, and user support materials.
- Ensure platform compliance with internal security policies and external standards.
- Coordinate and manage all ServiceNow workstreams to ensure work across platform, development, and process teams is prioritised, progressed, and delivered in line with agreed timelines.
- Support the integration of ServiceNow with other enterprise systems, using APIs and integration technologies, ensuring solutions remain scalable and maintainable.
- Stay current with the latest ServiceNow features, releases, and best practices, assessing their relevance and potential value to Wavenet.
- Proactively identify and mitigate platform risks, raising issues early and contributing to their resolution.
- Provide guidance and knowledge sharing to support colleagues, helping to build capability across the team.
Candidate Requirements:
- ServiceNow Certified System Administrator (CSA) — required, or a willingness to obtain certification.
- Experience with API integrations and familiarity with integration technologies used to connect ServiceNow with other enterprise systems.
- Experience creating and managing reports and dashboards in ServiceNow to support operational insight and decision-making.
- Proficiency in platform configuration, including workflows, ACLs, UI policies, and client/server scripts.
- Familiarity with Agile delivery methodologies and IT change and release management processes.
- A proactive, solution-focused approach to platform issues and continuous improvement.
- Excellent interpersonal and communication skills — able to work effectively with technical and non-technical colleagues alike.
- Strong organisational skills with the ability to manage competing priorities and workstreams.
We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team. At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one.
Here’s a closer look at what we offer:
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
- Health & Wellbeing: Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program.
- Wavenet Academy: Our new user-friendly Learning Management System (LMS) designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team.
ServiceNow Platform Engineer employer: Wavenet
Wavenet is an exceptional employer that prioritises employee wellbeing and professional growth, offering a collaborative office-based work environment where teamwork thrives. With a competitive benefits package including generous annual leave, private medical coverage, and access to the innovative Wavenet Academy for continuous learning, we empower our employees to excel in their roles while contributing to our mission of delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wavenet values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wavenet might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wavenet!
✨Direct Apply to Wavenet
Let's not forget to apply directly through the Wavenet website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Platform Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wavenet.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wavenet. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wavenet
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
