Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design innovative service solutions that meet customer needs and drive value.
- Company: Join Wavenet, a leading managed services provider in the tech industry.
- Benefits: Enjoy hybrid working, 25 days annual leave, and comprehensive health benefits.
- Why this job: Be at the forefront of technology, shaping impactful solutions for businesses.
- Qualifications: Experience in IT Managed Services and strong communication skills required.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions. Since 2000, we have been dedicated to keeping businesses connected and future-ready. We focus on delivering exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.
Join Our Team as a Service Design Architect at Wavenet. We embrace diversity and are committed to a culture where all voices are heard. We thrive on innovation and collaboration, and we’re dedicated to designing services that keep businesses connected, supported, and secure. We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value.
Responsibilities
- Design Tailored Solutions: Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of Wavenet’s managed services.
- Engage with Clients: Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership.
- Lead Solution Authority: Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities.
- Develop Proposals & Documentation: Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency.
- Manage Risks & Assumptions: Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum.
- Collaborate Cross-Functionally: Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery.
- Contribute to Service Development: Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative.
- Drive Successful Outcomes: Align service designs with business goals to ensure exceptional quality and customer satisfaction.
Qualifications
- Industry Experience: Strong understanding of the UK IT Managed Services market, including Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.
- Solution Creation: Proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.
- Certifications & Knowledge: ITIL Certification and solid understanding of service delivery frameworks and best practices.
- Commercial Acumen: Experience includes strong commercial and bid skills, including governance and costing models.
- Exceptional Communication Skills: Excellent documentation and presentations, comfortable communicating at the CxO level.
- Leadership & Collaboration: Skilled in leading virtual teams and fostering collaboration across technical and sales functions.
- Understanding of TUPE and Managed Services Contracts: Knowledge of transition and transformation in managed services contracts is a plus.
- Public Sector Experience: Familiarity with public sector procurement processes is an advantage.
Additional Information
- Annual Leave: 25 days to start, increasing by one day each year up to 28 days.
- Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP access, eye care scheme, and employee assistance program.
- Wavenet Academy: Launch of Wavenet Academy LMS to enhance learning and development initiatives.
Ready to join the UK’s largest managed service provider? Apply today or contact our Talent Acquisition Team at Natilla.Turner@wavenet.co.uk for more information. The company is committed to building a diverse and inclusive workforce and welcomes applicants from all backgrounds and experiences.
#J-18808-Ljbffr
Service Design Architect employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. The more people you know, the better your chances of landing that Service Design Architect role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or clients, make sure you can clearly articulate how your skills align with their needs. Tailor your message to highlight your experience in IT Managed Services and how you can drive value for them.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that demonstrate your previous successes in designing service solutions. This will not only impress potential employers but also give them a taste of what you can bring to the table at Wavenet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Wavenet and being part of our mission to keep businesses connected.
We think you need these skills to ace Service Design Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Design Architect role. Highlight your experience in the UK IT Managed Services market and how it aligns with Wavenet's needs. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t hold back on showcasing your communication, documentation, and presentation skills. Since you'll be working with C-level executives, we need to see that you can articulate complex ideas clearly and confidently. Let us know how you've done this in the past!
Be Specific About Your Experience: When detailing your previous roles, focus on specific projects or contracts you've worked on, especially those involving managed services. We love numbers, so if you've won contracts worth millions, make sure to mention that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at Wavenet!
How to prepare for a job interview at Wavenet
✨Know Your Stuff
Make sure you have a solid understanding of Wavenet's services and the UK IT Managed Services market. Brush up on key concepts like Modern Workplace, Managed Security, and Unified Communications. This will help you speak confidently about how your experience aligns with their needs.
✨Tailor Your Solutions
Prepare to discuss specific examples of how you've designed service solutions in the past. Think about how these experiences can translate into tailored solutions for Wavenet's customers. Being able to articulate this will show that you can hit the ground running.
✨Engage with C-Level Insights
Since you'll be interacting with C-level executives, practice presenting your ideas clearly and concisely. Use language that resonates with business leaders, focusing on value and outcomes rather than just technical details. This will help build trust and demonstrate your strategic thinking.
✨Collaborate and Communicate
Highlight your experience working cross-functionally with sales, presales, and technical teams. Be ready to share how you've led virtual teams and managed projects. Strong communication skills are key, so prepare to showcase your ability to navigate complex discussions and drive successful outcomes.
