At a Glance
- Tasks: Support and optimise network environments while mentoring junior engineers.
- Company: Join Wavenet, a leading tech provider focused on innovation and customer satisfaction.
- Benefits: Enjoy generous leave, private medical coverage, and a strong focus on wellbeing.
- Other info: Work in a dynamic office setting with excellent career growth opportunities.
- Why this job: Make a real impact in a collaborative environment with cutting-edge technology.
- Qualifications: CCNA certified with hands-on experience in multi-vendor network environments.
The predicted salary is between 51750 - 63250 £ per year.
Company Description
We’re a forward-thinking technology provider committed to excellence, offering cybersecurity, communications, and managed IT services that evolve with our customers. Since 2000, we’ve helped companies stay connected and secure, providing the right solutions so they can focus on their goals, today and in the future. Our mission is to leverage our expertise and trusted partnerships to empower businesses with innovative, cost-effective IT solutions. We pride ourselves on delivering superior service and a customer experience that’s reliable, honest, and tailored to our customer needs, making us their trusted, long-term partner for growth in the digital age.
Business Background
Wavenet is a prominent technology and communications provider. Committed to innovation and reliability, Wavenet offers a wide range of advanced solutions to empower businesses in the digital age. Their comprehensive services include cloud solutions, communications systems, connectivity, cybersecurity, and IT support. With a customer-centric approach, Wavenet tailors solutions to meet individual needs, prioritising customer satisfaction and exceptional experiences. Their values of innovation, trust, collaboration, and community engagement underpin their mission to be a leading technology partner, enabling businesses to succeed and thrive in a rapidly evolving digital landscape.
Job Description
Role Overview
- Supporting and optimising production network environments and critical customer infrastructure
- Acting as the final escalation point for complex incidents and major outages
- Mentoring junior engineers and driving technical excellence across Tier 1 and Tier 2 teams
- This role combines deep technical troubleshooting and customer-facing consultancy.
Documentation & Information
By providing regular and effective documentation you will help to maintain and effectively monitor a client’s systems and networks. Accuracy and detail are key to effective documentation; it is expected that all relevant documentation will be completed for each ticket worked. Your documentation of an incident will be reviewed when escalating and must provide all relevant information. All tickets need to accurately reflect the current status and must be closed out once work activities to address the issue are complete.
Achieving SLA/KPI targets
Working within your team to ensure all tickets are actioned within SLA. Where tickets are unable to be closed with a first fix, identify further resolution steps and action with the client. Monitored activity through various ticket reporting tools. You will be expected to meet or exceed customer expectations with regard to the SLA. SLA Targets include: 1st Response, 1st Fix Rate, Customer Updates, Resolution Plan & Resolution.
Key Responsibilities
- Advanced Network Support & Operations
- Act as the Tier 3 escalation point for complex network incidents, including Major Incident response
- Perform deep-dive troubleshooting across LAN, WAN, SD-WAN, and firewall technologies
- Lead service restoration efforts, balancing rapid resolution with root cause analysis
- Conduct proactive monitoring, trend analysis, and problem management to eliminate recurring faults
- Customer Engagement & Technical Leadership
- Act as a trusted technical advisor to customers
- Participate in and lead technical discussions, reviews, and presentations
- Mentor junior engineers and support capability development across the team
- Drive knowledge sharing and promote engineering best practice
Qualifications
Essential Technical Skills
- CCNA (current) – Routing & Switching
- Strong hands-on experience with multi-vendor network environments including:
- Cisco (Catalyst, Nexus, routing & switching)
- Cisco Meraki (firewalls, switching, wireless)
- Fortinet (FortiGate firewalls, VPNs, security policies)
- Juniper (routing, switching, and security platforms)
- Advanced troubleshooting across: LAN/WAN technologies xDSL, FTTC, SOGEA, Ethernet, L2TP, PPP IPSec VPNs and firewall configurations
- Solid understanding of: SD-WAN technologies and architectures, Network security principles and segmentation
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Here’s a closer look at what we offer:
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Senior Network Engineer employer: Wavenet
As a Network Engineer at our forward-thinking technology provider, you'll thrive in a dynamic work culture that prioritises innovation and excellence. With a hybrid working model, generous annual leave, and a comprehensive wellbeing programme, we are dedicated to supporting your professional growth and ensuring a healthy work-life balance. Join us in a role where your passion for technology will directly contribute to our mission of keeping customers connected and secure.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wavenet values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wavenet might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wavenet!
✨Direct Apply to Wavenet
Let's not forget to apply directly through the Wavenet website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Network Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wavenet.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wavenet. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wavenet
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
