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For Companies At a Glance
- Tasks: Lead product strategy and innovation for cutting-edge communication solutions.
- Company: Join Wavenet, a leading managed services provider in cybersecurity and communications.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and extensive wellbeing programmes.
- Why this job: Shape the future of UK business communications in a dynamic, supportive environment.
- Qualifications: Experience in product management within UCaaS or CCaaS is essential.
- Other info: Be part of a diverse team committed to your growth and success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future‑ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.
Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio. This is a high‑impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio. You’ll work cross‑functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market‑leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future‑prove our portfolio. This role is ideal for someone who thrives in a fast‑paced, evolving environment and enjoys translating technical capability into clear customer value.
What You’ll Be Doing
- Product Strategy & Roadmap
- Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio
- Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services
- Monitor market trends, competitor activity and customer insight to inform product evolution
- Ensure solutions remain competitive, scalable and commercially viable
- Product Development & Innovation
- Lead full product lifecycle from concept to launch and optimisation
- Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross‑platform capabilities
- Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities
- Drive innovation across Microsoft ecosystem partnerships and AI‑assisted CX capabilities
- Commercial Ownership
- Own portfolio performance and commercial success
- Develop pricing models, licensing structures and bundled propositions in partnership with Commercial
- Enable Sales teams through training, proposition development and competitive positioning
- Support go‑to‑market activity with Sales and Marketing
- Vendor & Partner Management
- Manage strategic vendor relationships across the UC & CC ecosystem
- Lead joint roadmap and planning sessions
- Evaluate new technologies and integration opportunities
- Customer & Operational Alignment
- Gather customer feedback and insight to prioritise enhancements
- Support strategic customer engagements where required
- Ensure service documentation, SLAs and onboarding processes remain robust and up to date
- Work closely with Operations to maintain service excellence
Qualifications
What We’re Looking For
- Proven Product Management experience within UCaaS, CCaaS or cloud communications
- Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP and omni‑channel CCaaS
- Experience with legacy voice systems (PBX, ISDN, PSTN)
- Commercial acumen with experience building business cases and pricing models
- Ability to translate technical solutions into compelling customer propositions
- Experience working cross‑functionally in a matrix environment
Desirable
- Exposure to AI‑driven CX tools (sentiment analysis, conversational AI)
- Understanding of telecoms regulatory frameworks (e.g. Ofcom, GDPR)
- Knowledge of Wavenet’s broader portfolio
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!
Why Join Us?
At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programmes, all supported by our dedicated Wellbeing Team. Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.
Benefits
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
- Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: A user‑friendly Learning Management System (LMS) to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team Natilla.Turner@wavenet.co.uk for more information. Join a fast‑growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.
Product Manager - Unified Communications & Contact Centre employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Unified Communications & Contact Centre
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Wavenet and its products. Understand their UCaaS and CCaaS offerings inside out. This way, you can show how your skills align with their needs and demonstrate that you’re genuinely interested in helping them thrive.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in product management can drive innovation at Wavenet. Use specific examples from your past roles to illustrate your points and make it clear how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace Product Manager - Unified Communications & Contact Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience with UCaaS, CCaaS, and any relevant technologies like Microsoft Teams. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven product success or improved customer experiences.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Wavenet
✨Know Your Product Inside Out
Before the interview, dive deep into Wavenet's UCaaS and CCaaS offerings. Understand the product lifecycle, key features, and how they stand out in the market. This knowledge will help you articulate your vision for the product strategy and demonstrate your passion for the role.
✨Showcase Your Cross-Functional Experience
Be prepared to discuss your experience working with various teams like Sales, Engineering, and Operations. Highlight specific examples where you've successfully collaborated to drive product innovation or improve customer experiences. This will show that you can thrive in a matrix environment.
✨Stay Ahead of Market Trends
Research current trends in unified communications and contact centre solutions. Be ready to discuss how these trends could influence Wavenet's product strategy. Showing that you’re proactive about market insights will impress the interviewers and align with their commitment to staying ahead of the technology curve.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during the interview. Inquire about Wavenet's future plans for product development or how they measure success in their UC & CC portfolio. This not only shows your interest but also helps you gauge if the company aligns with your career goals.